NICHOLAS J IANIERO
Johnston,RI
Summary
Dedicated professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address company needs, recommending and effectively promoting new changes in alignment with preferences. Strategically driving full reports, overseeing efforts of teams across high-traffic business environments. Multiple years of experience providing efficient, high-quality service to employers. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management.
Overview
4
4
years of professional experience
Work History
Vendor Management Analyst
Citizens Bank
Johnston, USA
03.2024 - Current
- Established clear performance metrics for vendors, enabling consistent monitoring of results and identification of opportunities for improvement
- Facilitated regular vendor review meetings to discuss performance issues, address concerns, and explore opportunities for process improvements
- Managed an extensive portfolio of vendors, ensuring timely delivery of statistics and services while maintaining high quality standards
Collections Account Support Senior Specialist
Citizens Bank
Johnston, USA
06.2022 - 03.2024
- Identified new opportunities and cultivated leads to consistently increase business growth
- Oversight of collections agents, monitoring transactions and letters to comply with QC requirements
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Used statistical methods to analyze data and generate useful business reports
- Collaborated with business-unit leaders to identify and prioritize problems
Collections Recovery Specialist
Citizens Bank, NA
03.2021 - 06.2022
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Worked with customer to create debt repayment plan based on current financial condition
- Led projects and analyzed data to identify opportunities for improvement
- Conducted research, gathered information from multiple sources and presented results
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Used coordination and planning skills to achieve results according to schedule
Education
Bachelor's (In Progress) - Business
Rhode Island College
Providence, RIHigh School Diploma -
La Salle Academy
Providence, RISkills
- Forecasting and planning
- Employee training
- Business Management
- Adaptability
- Dexterity
- Strong work ethic
- Data Profiling
- Business Performance Analysis
Timeline
Vendor Management Analyst
Citizens Bank
03.2024 - Current
Collections Account Support Senior Specialist
Citizens Bank
06.2022 - 03.2024
Collections Recovery Specialist
Citizens Bank, NA
03.2021 - 06.2022
Bachelor's (In Progress) - Business
Rhode Island College
High School Diploma -
La Salle Academy