Nicholas Idoux
Kansas City,KS
Summary
Highly skilled, sociable, and trainable young professional looking to expand career in the restaurant industry. Trained in food service and held leadership roles in restaurant and cleaning service industries. High energy and outgoing personality with a dedication for positive customer experiences and guest relationships. Background in high paced dining, customer service, sales, and cash handling.
Overview
11
11
years of professional experience
Work History
Manager
Coach's Bar & Grill
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted and operated the bar during peak hours (drink tickets and bar guests).
- Handle beer and liquor order for the restaurant.
Server
Coach's Bar & Grill
07.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Snooze
09.2021 - 06.2022
- Seated and served guests, took orders, removed dinnerware with high pace
- Trained new servers on service best practices, safety procedures, and menu
- Maintained high standard of cleanliness for customers
- Answered questions about menu and made recommendations when requested.
Manager
Stanley Steemer
01.2017 - 08.2021
- Managed a team of technicians at highest level of performance at Lawrence franchise
- Ensured quality customer service and maintained relationships with regular customers
- Sold additional services, explained invoices, and collected payments
- Followed safety guidelines with equipment.
Cleaning Technician
07.2015 - 01.2017
- Prepared equipment each day for specific jobs on schedule
- Performed cleaning services to a high standard
- Cleaned equipment and company vehicle upon job completion.
Shift Leader
Old Town Pizza
03.2013 - 07.2015
- Seated and served guests, made menu recommendations when requested
- Accounted for all tips at closing and managed tip pool payout
- Prepared and cooked all menu items when necessary
- Held high standards of safety, cleanliness, and quality.
Skills
- Interpersonal skills: Ensure positive customer experiences with friendly and upbeat attitude
- Work well under pressure: Kept high pace of service during busy hours
- Trained in food, and liquor service: Make recommendations upon request; Know nutrition info
- Point of Sale operating systems: Enter orders and payments
- Food safety understanding: Cleaned front and back of restaurant
Timeline
Manager
Coach's Bar & Grill
07.2023 - Current
Server
Coach's Bar & Grill
07.2022 - 07.2023
Server
Snooze
09.2021 - 06.2022
Manager
Stanley Steemer
01.2017 - 08.2021
Cleaning Technician
07.2015 - 01.2017
Shift Leader
Old Town Pizza
03.2013 - 07.2015
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