Nicholas Inscoe

Managed customer service inquiries with efficiency and responsiveness.

Coordinated logistics for vaccine distribution events with local agencies.

Facilitated communication between health officials and public during health crises.

Provided information on testing and vaccination locations to individuals.

Aided individuals affected by COVID-19 through resource referrals and emotional support.

· Resolved customer complaints in a timely manner while maintaining a professional demeanor.

· Ensured that customer service standards were met or exceeded at all times.

· Performed administrative tasks such as filing paperwork, preparing documents.

· Motivated and led team members to work together to achieve targets.

· Assisted in managing daily operations and ensuring efficient service delivery.

· Fostered performance-based environment focused on promoting team collaboration, personal accountability, and long-term business success.

· Provided training, resources, and support to the team.

· Implemented customer service strategies to enhance client satisfaction.

· Participated in team meetings to discuss project updates and challenges.

· Managed customer service inquiries and complaints in a timely manner.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations.

· Maintained accurate records of transactions and employee performance.

· Delegated work to staff, setting priorities and goals. • Implemented quality control measures to uphold company standards

Maintained up-to-date knowledge of company products and services