Nicholas Jamsay
Arvada,CO
Summary
Driven Associate Operations Manager with a proven track record at UPS Supply Chain Solutions, specializing in warehouse management and staff development. Excelled in reducing employee turnover and enhancing operational efficiency by implementing cost reduction strategies and fostering a culture of continuous improvement. Skilled in conflict resolution and inventory management, achieving significant improvements in key performance indicators.
Overview
12
12
years of professional experience
Work History
Associate Operations Manager
UPS Supply Chain Solutions
01.2013 - 09.2024
- Direct day-to-day operations focused on the attainment of key business metrics, continuous improvement initiatives.
- Maximize productivity and management systems by establishing specific goals and managing operations.
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Reduced employee turnover rates by fostering a positive work environment focused on teamwork, communication, and professional development opportunities.
- Managed a team of employees, ensuring optimal performance and consistent achievement of targets.
- Collaborated with other departments to identify areas for improvement and implement changes that led to better operational outcomes.
- Balanced competing priorities within operations, allocating resources and personnel to achieve objectives while maintaining high standards of performance.
- Oversaw staff training programs, developing a skilled workforce capable of meeting the demands of a fast-paced environment.
- Played a key role in business expansion initiatives, contributing to the opening of new locations with seamless integration into existing operations framework.
- Oversaw facility maintenance tasks such as equipment repairs and safety inspections, ensuring a safe and efficient work environment for the entire team.
- Maintained regulatory compliance through diligent monitoring of policies, procedures, documentation requirements.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Westminster High School
Westminster, COSkills
- Standard Operating Procedures
- Warehouse Management
- Management information systems
- Cost reduction strategies
- Conflict resolution
- Key Performance Indicators
- Staff Training and Development
- Employee Supervision
- Policy Enforcement
- Compliance Monitoring
- Performance Tracking
- Inventory Management
Timeline
Associate Operations Manager
UPS Supply Chain Solutions
01.2013 - 09.2024
High School Diploma -
Westminster High School
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