Nicholas Jensen
Mobile
Summary
Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical and network support with an eagerness to continually develop relevant skills.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Helpdesk Analyst
Bollinger Shipyards
Pascagoula
07.2024 - Current
- Provided technical support for software and hardware issues across the organization.
- Diagnosed and resolved network connectivity problems.
- Managed service requests through ticketing system for efficient tracking.
- Assisted in training new staff on help desk procedures and tools.
- Collaborated with IT teams to implement system updates and improvements.
- Worked closely with other IT teams for successful completion of projects.
Kitchen Director
Chick-Fil-A
Mobile
01.2023 - 07.2024
- Developed systems for tracking inventory levels, ordering supplies as needed, rotating stock regularly according to expiration dates and properly storing items upon delivery.
- Implemented cost-saving measures while maintaining high standards of food quality.
- Established performance goals for staff members and provided timely feedback on their progress towards achieving those goals.
- Demonstrated superior organizational skills in managing all aspects of the kitchen operations including food preparation, inventory control, scheduling and budgeting.
- Created daily production schedules to optimize efficiency in the kitchen.
- Monitored employee performance through observation of work habits and output; took corrective action when necessary.
Intelligence Specialist
U.S. NAVY RESERVES
09.2019 - 08.2023
- Developed strategies for identifying emerging threats through monitoring open source materials including news media outlets, blogs, forums, websites.
- Maintained an understanding of military tactics used by adversaries in order to better anticipate their next moves.
- Created detailed reports based on collected intelligence information for executive level decision makers.
Supervisor
Chick-Fil-A
Mobile
11.2022 - 01.2023
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Organized workflow tasks to prevent downtime and production gaps.
Certified Trainer
Chick-Fil-A
Mobile
07.2022 - 11.2022
- Provided feedback to learners on how they can further develop their skillsets.
- Maintained records of trainees' progress and monitored their performance through regular assessment tests.
- Conducted workshops to improve employees' knowledge base in specific areas.
BOH Team Member
Chick-Fil-A
Mobile
01.2022 - 07.2022
- Displayed strong organizational skills for timely completion of prep lists prior to opening or closing shifts.
- Exhibited proficiency in operating kitchen equipment, such as ovens, fryers, grills, slicers, mixers, and steamers.
- Utilized excellent communication skills for successful coordination between the back-of-house team members.
ASSEMBLY MANAGER
JAGUAR CLEANERS AND FORMAL WEAR
04.2020 - 11.2020
- Check quality of garments as they come down the line, verify orders as bagged, keep workflow moving by pulling managing employees to help, and accountability for quality control.
- Managed the day-to-day operations of a large assembly production line.
- Maintained high levels of customer service by responding promptly to customer inquiries and complaints.
- Provided technical guidance and support to assembly staff, including training in new procedures and techniques.
Education
Some College (No Degree) - Network Engineering And Security
Western Governors University
Some College (No Degree) - Electrical Engineering
University of Alabama
Skills
- Technical support
- Network troubleshooting
- Remote support
- Network security
- System updates
- Desktop operating systems
- Problem solving
- Customer service
- Employee training
- Communicating with clients
Certification
CompTIA ITF+
Timeline
Helpdesk Analyst
Bollinger Shipyards
07.2024 - Current
Kitchen Director
Chick-Fil-A
01.2023 - 07.2024
Supervisor
Chick-Fil-A
11.2022 - 01.2023
Certified Trainer
Chick-Fil-A
07.2022 - 11.2022
BOH Team Member
Chick-Fil-A
01.2022 - 07.2022
ASSEMBLY MANAGER
JAGUAR CLEANERS AND FORMAL WEAR
04.2020 - 11.2020
Intelligence Specialist
U.S. NAVY RESERVES
09.2019 - 08.2023
Some College (No Degree) - Network Engineering And Security
Western Governors University
Some College (No Degree) - Electrical Engineering
University of Alabama