Nicholas Jimenez
Santa Monica,CA
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Reliable Store Manager with 7 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
7
7
years of professional experience
Work History
Omni Store Manager
BevMo! Beverages & More
Culver City, CA
05.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Store Manager
BevMo! Beverages & More
Manhattan Beach, CA
08.2021 - 03.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Service Lead
BevMo! Beverages & More
Westwood, CA
07.2019 - 11.2021
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Receiving Clerk
BevMo! Beverages & More
Marina Del Rey, CA
04.2017 - 06.2019
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Maintained clean work area that adhered to strict safety standards.
- Reviewed work orders to check correctness of deliveries.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Updated inventory records to reflect new stock levels.
Education
Bachelor of Arts - Kinesiology
California State University - Dominguez Hills
Carson, CA05-2019
Skills
- Project Management
- POS Systems
- Customer Service Management
- Operations Management
- Payroll Management
- Shift Scheduling
- Store Merchandising
- Employee Training
- Sales Strategies
Languages
English
Professional
Spanish
Professional
Timeline
Omni Store Manager
BevMo! Beverages & More
05.2023 - Current
Assistant Store Manager
BevMo! Beverages & More
08.2021 - 03.2023
Service Lead
BevMo! Beverages & More
07.2019 - 11.2021
Receiving Clerk
BevMo! Beverages & More
04.2017 - 06.2019
Bachelor of Arts - Kinesiology
California State University - Dominguez Hills
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