Nicholas Jimerson

• I was responsible for making pizzas, as well as taking orders and making sure orders came out correctly and in a timely manner. Other responsibilities I held include cleaning, preparing new products, restocking and taking inventory, as well as answering phones and limited customer service. In my short time there I had become one of the most proficient and trusted team members among my coworkers and managers.

As a Customer Service Representative, I am the first in line for customer service at the bank and the first impression new and returning customers have of the bank. I handle the personal banking of our customers, answer questions they have and direct them to the appropriate people who can answer questions or help them in ways I could not. I take phone calls and assist customers over the phone in the same way. I help maintain and service customer accounts, by collecting up-to-date information and documentation from customers and updating their accounts accordingly, being sure to reach out when new information is needed.

• As Lead CSR I have all the same responsibilities as a CSR, but I am also responsible for maintaining, organizing, and directing the teller line and my associate CSRs under my leadership, as well as ensuring that all daily tasks needed for opening and closing are completed correctly and efficiently. I complete monthly audits, and perform organizational and administrative duties for the branch. I also closely assist my Branch Manager and assisting managers with tasks given to me by them, including but not limited to: account opening, assisting particular important customers with their needs, preparing paper work, and collecting on delinquent or over drafted accounts that fall under my branch.