Nicholas J. McSweeney
Verizon Communications
Warwick,Rhode Island
8
years of professional experience
Operations leader with nearly eight years of management experience directing telecommunications field operations for Verizon across an 18-city and town territory in southern Rhode Island. Led one frontline supervisor and 22 union field technicians while maintaining accountability for safety, quality, productivity, customer satisfaction, workforce planning, and operational performance. Recognized for building high-performing teams through trust, accountability, and hands-on leadership. Experienced in hiring, coaching, employee development, performance management, labor relations, emergency response, and storm restoration. U.S. Marine Corps veteran known for making sound decisions in fast-paced, high-pressure environments.
Work History
Apprentice Electrician
- Performed commercial and residential electrical installations.
- Installed low-voltage systems and security camera systems.
- Installed and maintained electric vehicle charging infrastructure.
Lead Generator Technician
- Managed maintenance and operational readiness for a fleet of 50 AT&T generators.
- Maintained portable power equipment supporting network operations.
Tool Room Chief / Basic Electrician
- Supervised personnel performing electrical installation and maintenance in deployed environments.
- Managed accountability and maintenance for more than $1 million in mission-critical equipment.
- Oversaw maintenance of generators, power distribution systems, HVAC equipment, and refrigeration systems.
- Trained and mentored personnel while maintaining operational readiness.
- Installed electrical systems supporting newly established military outposts during deployment to Afghanistan.
- Demonstrated leadership in high-pressure environments where safety, reliability, and mission success were critical.
Field Operations Manager
7 Years 10 Months- Lead field operations across southern Rhode Island, serving an 18-city and town territory while directing one frontline supervisor and 22 field technicians responsible for Verizon FiOS installation, repair, and maintenance.
- Leadership & Operations
- Lead daily field operations across a geographically diverse service territory.
- Direct one frontline supervisor and 22 union technicians to achieve safety, quality, productivity, and customer experience objectives.
- Establish operational priorities and allocate resources to meet changing customer and business demands.
- Partner with Engineering, Dispatch, Customer Service, and Network Operations to improve service delivery and operational efficiency.
- People Leadership
- Interview and help select new field technicians during the hiring process.
- Coach employees through career development, performance improvement, and disciplinary processes.
- Build a culture centered on accountability, communication, teamwork, and mutual respect.
- Frequently provide leadership coverage for peer managers by supervising additional teams and addressing operational issues.
- Operational Excellence
- Maintain accountability for employee safety, quality metrics, productivity, customer satisfaction, and operational resources.
- Lead emergency response and storm restoration efforts during severe weather and network emergencies.
- Coordinate field operations to restore service safely and efficiently while minimizing customer impact.
- Drive continuous improvement through employee coaching and operational planning.
- Key Accomplishments
- Successfully manage operations across an 18-town service territory.
- Built strong working relationships with frontline employees, creating a highly engaged and collaborative team culture.
- Earned recognition from senior leadership for operational performance and leadership contributions.
- Trusted to lead additional teams and operations when covering for peer managers.
Skills
Operations Leadership
Regional Field Operations
People Leadership
Team Development
Employee Coaching & Mentoring
Hiring & Interviewing
Performance Management
Labor Relations
Safety Leadership
Customer Experience
Operational Excellence
Process Improvement
Productivity Management
Workforce Planning
Emergency Response
Storm Restoration
Cross-Functional Leadership
Telecommunications Operations
Resource Management
Continuous Improvement
Microsoft Office Suite
Workforce Management Systems
Performance Reporting
Operational Planning
Telecommunications Field Operations
PROFESSIONAL DEVELOPMENT
- Verizon Leadership Training
- Employee Performance Management
- Safety Leadership
- Workforce Planning
- Operational Excellence
- Customer Experience Leadership
- Emergency Response & Storm Restoration
- Continuous Improvement
Timeline
Field Operations Manager
Verizon Communications
10.2018 - CurrentRead More
Tool Room Chief / Basic Electrician
United States Marine Corps
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Lead Generator Technician
Amerit Fleet Solutions
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Apprentice Electrician
DK Power
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