NICHOLAS J. NOTHEIS
Lithia
Summary
Proactive professional emphasizing teamwork and client satisfaction. Proven track record in delivering innovative solutions and fostering strong client relationships. Consistently exceeds expectations, contributing to overall team success. Recognized for exceptional training abilities and strong organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Data Integration Specialist
M3 ACCOUTING & ANALYTICS
Tampa
01.2013 - Current
- Integrated PMS and POS data for enhanced system functionality.
- Processed data using email, SFTP, and API protocols efficiently.
- Trained clients on company applications both remotely and in-person.
- Provided technical support and maintained positive customer relations.
- Resolved issues via emails, phone calls, CRM tools, webinars, and face-to-face interactions.
- Processed data using email, SFTP, and API protocols efficiently.
- Utilized M3 applications and software with proficiency.
- Conducted global webinars for over 100 customers simultaneously.
Sales Associate, Key Holder
WIRELESS ETC., INC.
Flowery Branch
01.2011 - 01.2013
- Oversaw customer sales of cell phones and home services, implementing upselling strategies that enhanced customer experience.
- Assisted customers with technical and billing inquiries, resolving issues to improve overall satisfaction.
- Trained new hires on technical processes and customer service protocols.
- Troubleshot software and phone issues to maintain operational efficiency.
- Managed store operations, optimizing complex computer systems and streamlining customer transactions.
Sales Associate, Key Holder, Shift Leader
NEXSTAR COMMUNICATIONS
Lawrenceville
01.2009 - 01.2011
- Handled sales and support inquiries as the primary point of contact, providing effective assistance to customers.
- Provided exceptional customer service by resolving issues promptly and efficiently.
- Served as point of contact for sales and support, addressing customer inquiries effectively.
- Developed strong relationships with customers through tailored support and guidance.
- Oversaw merchandise valued over $250,000 in cell phone inventory.
- Managed opening and closing procedures alongside other management responsibilities.
- Acted as assistant manager and key holder, ensuring smooth store operations.
Education
Associate of Arts - American History
Georgia Southern University
Statesboro, GA12.2007
High School Diploma -
Greater Atlanta Christian School
Norcross, GA06.2004
Skills
- Data integration
- Data processing
- Technical training and support
- Problem solving
- Analytical thinking
- Operational efficiency
- Microsoft Office proficiency
- Customer relationship management
- Customer service excellence
- Upselling strategies
- Team leadership
- Multitasking abilities
- Relationship building
- Verbal communication skills
- Communication skills
Community Service
- Fellowship of Christian Athletes
- Sidekicks Martial Arts
- Partners in Education
- Habitat for Humanity
Summary
Pro-Active, Personable, Thorough, Responsible, Focus on teamwork and client satisfaction, Commitment to delivering creative and thorough solutions while building solid working relationships with clients, Proven track record of meeting and exceeding management and client expectations, Willingness to jump in wherever needed to contribute to the greater good of the company and get the job done, Initiative to learn new skills, new software, fast learner, Professional demeanor with strong organizational and time management skills, Commended for outstanding ability to train others, Encourages relationships with and among co-workers as demonstrated by involvement with office activities committee
Certification
real estate
Accomplishments
Honor roll every year of High School
Timeline
Data Integration Specialist
M3 ACCOUTING & ANALYTICS
01.2013 - Current
Sales Associate, Key Holder
WIRELESS ETC., INC.
01.2011 - 01.2013
Sales Associate, Key Holder, Shift Leader
NEXSTAR COMMUNICATIONS
01.2009 - 01.2011
Associate of Arts - American History
Georgia Southern University
High School Diploma -
Greater Atlanta Christian School