Nicholas Johnson

• Proficient in food production and service, consistently delivering exceptional customer experiences while fostering strong connections between clients and the organization
• Demonstrated expertise in equipment maintenance, ensuring seamless setup and efficient closing procedures to optimize operational effectiveness
• Proactively address customer inquiries and resolve service-related issues, contributing to overall customer satisfaction and loyalty
• Diligently uphold and enforce health and safety protocols, serving as a role model for team members in adhering to and maintaining compliance with established policies

• Operated cash register, oversaw inventory stocking, provided exceptional customer service, and maintained a high standard of sanitation storewide
• Spearheaded the management of designated store sections, optimizing operational efficiency to enhance the shopping experience and drive sales growth
• Assumed diverse responsibilities, including order fulfillment, visual and design coordination, and effective organization of back-of-store areas to ensure seamless store operations and customer satisfaction

• Provided leadership and oversight to front-of-house staff, which included conducting comprehensive training sessions for new hires, whether initiated by myself or colleagues
• Demonstrated exceptional professionalism and customer service when addressing and resolving customer complaints, concerns, and inquiries
• Assumed a versatile front-of-house role, proficiently managing tasks such as order processing, cash register operations, food service, sanitation, and various other responsibilities to ensure the smooth functioning of the establishment

Key Accomplishments:

• Achieved unprecedented sales results during my tenure, setting a new all-time high for the organization
• Spearheaded the recruitment, selection, and comprehensive training of four new team members within a three-month timeframe, expanding my team to seven employees under my direct supervision