- Language Learning - Spanish and French
- Team Sports
- Historical Exploration
Nicholas Johnson
Summary
Proven experience in leading teams within healthcare settings, with a strong track record of creating efficient workflows and promoting a collaborative team culture. Highly organized and detail-oriented team player, adept at managing multiple projects simultaneously while maintaining accuracy. Skilled in prioritizing tasks and consistently meeting deadlines.
Overview
6
6
years of professional experience
Work History
Medical Billing Lead
Advanced Medical Center
06.2020 - 11.2024
- Collaborated with clinical staff to ensure accurate coding of procedures and diagnoses for proper claim submission.
- Maintained strict compliance with HIPAA guidelines, safeguarding patient confidentiality throughout the billing process.
- Mentored junior staff, supporting professional growth through targeted skill development and constructive feedback.
- Delivered exceptional customer service by addressing patient inquiries regarding billing and insurance, enhancing their experience with the healthcare facility.
- Partnered with cross-functional teams to tackle system-wide challenges in medical billing practices, contributing to departmental improvements and increased efficiency.
Medical Receptionist
Dr. Watry's Family Practice
01.2020 - 04.2020
- Effectively managed high call volumes, ensuring prompt and accurate routing to appropriate departments with a courteous and professional approach.
- Built strong relationships with patients, fostering loyalty and trust in the practice's services.
- Supported a collaborative work environment by actively contributing to team initiatives and cooperating seamlessly with colleagues.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Created a welcoming atmosphere by warmly greeting patients upon arrival and enhancing their experience with a clean, organized reception area.
Sales Associate
H&M Retail
12.2018 - 06.2019
- Developed strong customer relationships to promote repeat business and enhance brand loyalty.
- Maintained a calm and professional demeanor, effectively managing issues in high-stress, fast-paced environments.
- Worked collaboratively with team members to improve store performance by sharing best practices and providing mutual support.
- Contributed to a smooth onboarding experience for new staff by training them on company policies, product knowledge, and effective sales techniques.
Education
High School Diploma -
Deltona High School
Deltona, FL06-2018
Skills
- Customer Service
- First Aid/CPR
- Leadership
- Adaptability
- Problem-solving abilities
- Conflict Resolution
Interests
Timeline
Medical Billing Lead
Advanced Medical Center
06.2020 - 11.2024
Medical Receptionist
Dr. Watry's Family Practice
01.2020 - 04.2020
Sales Associate
H&M Retail
12.2018 - 06.2019
High School Diploma -
Deltona High School
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