Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Johnson

Selma

Summary

Dynamic and results-driven professional with a strong background in customer service and advanced troubleshooting at Spectrum. Proven ability to enhance customer experiences through effective communication and problem-solving skills. Recognized for fostering teamwork and maintaining high standards in fast-paced environments, ensuring operational efficiency and satisfaction.

Overview

2
2
years of professional experience

Work History

Video and Internet Repair Specialist

Spectrum
02.2025 - 06.2025
  • Learned safety protocols and procedures to ensure compliance during repairs.
  • Engaged in continuous learning about new technologies related to equipment repair.
  • Adapted quickly to changing priorities and tasks within the repair environment.
  • Fostered a positive work environment through open communication channels and constructive feedback mechanisms within the team.
  • Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
  • Developed comprehensive diagnostic checklists to quickly assess device issues and determine necessary repairs.
  • Established a strong rapport with customers, ensuring clear communication and understanding of their repair needs.

Front Desk Receptionist and Cashier

Planet Fitness
10.2024 - 02.2025
  • Greeted and assisted members, ensuring a positive first impression.
  • Managed front desk operations, handling member inquiries and concerns efficiently.
  • Processed new member registrations and cancellations, maintaining accurate records.
  • Monitored facility cleanliness and safety standards to enhance user experience.
  • Scheduled appointments for personal training sessions, optimizing staff availability.
  • Communicated effectively with team members to streamline daily operations.
  • Handled cash transactions and membership fees accurately, reducing discrepancies.

E-Store Curbie

HEB Grocery Store
09.2023 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Shelby County High School
Shelbyville, KY
05-2022

Skills

  • Advanced troubleshooting
  • Customer service
  • Inventory management
  • Teamwork
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Interpersonal skills

Timeline

Video and Internet Repair Specialist

Spectrum
02.2025 - 06.2025

Front Desk Receptionist and Cashier

Planet Fitness
10.2024 - 02.2025

E-Store Curbie

HEB Grocery Store
09.2023 - 11.2024

High School Diploma -

Shelby County High School

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