Nicholas Johnson
Enumclaw
Summary
Detail-oriented and proactive individual with a background in financial services and regulatory compliance. Known for exceptional relationship-building skills and a commitment to enhancing customer satisfaction through timely issue resolution.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
World Finance
12.2024 - 12.2025
- Assisted clients with account inquiries, providing accurate information and resolving issues promptly.
- Supported team in processing transactions, ensuring adherence to compliance standards and procedures.
- Learned financial products and services, enabling effective communication with customers about options available.
- Maintained detailed records of customer interactions, enhancing data accuracy for future reference.
- Conducted routine account reviews, identifying discrepancies and escalating issues as necessary for resolution.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Security Officer
Allied Universal Services
04.2024 - 12.2024
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter unauthorized access and report incidents.
- Responded promptly to alarms, disturbances, and emergencies.
- Assisted in developing security protocols to enhance operational efficiency.
- Collaborated with local law enforcement on security-related matters.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Provided exceptional customer service while enforcing company policies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Supervisor
Securitas Security Services USA
01.2023 - 04.2024
- Supervised daily security operations, ensuring compliance with protocols and procedures.
- Trained and mentored new security staff on operational standards and emergency response techniques.
- Conducted regular inspections of facilities to identify vulnerabilities and enhance safety measures.
- Coordinated incident response efforts, documenting occurrences for review and analysis.
- Developed scheduling strategies to optimize workforce deployment during peak hours.
- Collaborated with local law enforcement to strengthen community relations and enhance security initiatives.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
Security Officer
Allied Universal Security
10.2019 - 01.2023
- Trained new staff on safety procedures and emergency response techniques.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Bookkeeper
Larsen Property Services
05.2018 - 02.2019
- Managed accounts payable and receivable processes to ensure accurate financial records.
- Reconciled bank statements and maintained general ledger accuracy for timely reporting.
- Prepared monthly financial statements, providing insights into budget variances and cash flow.
- Implemented new accounting software to streamline bookkeeping processes and enhance efficiency.
- Collaborated with management to develop annual budgets aligned with operational goals and objectives.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
Crew Member
McDonald's
01.2018 - 05.2018
- Operated point-of-sale systems, ensuring accurate transactions and customer service.
- Maintained cleanliness and organization of dining and kitchen areas to enhance customer experience.
- Assisted in training new crew members on operational procedures and food safety protocols.
- Collaborated with team members to efficiently manage high-volume service periods during peak hours.
Machine Operator
Arc Automotive
11.2017 - 01.2018
- Operated machinery to produce high-quality products efficiently.
- Monitored production processes to ensure adherence to safety standards.
- Conducted routine maintenance on equipment to minimize downtime.
- Trained new operators on equipment usage and safety protocols.
- Oversaw daily workflow, ensuring timely completion of production targets.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Customer Service Cashier
Dollar General Market
11.2016 - 11.2017
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained organized checkout area, ensuring cleanliness and accessibility.
- Reconciled cash drawer daily, verifying accuracy of funds received.
- Collaborated with team members to enhance store operations and customer satisfaction.
- Implemented promotional displays to drive sales and improve store aesthetics.
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
Customer Service Representative
Afni Inc, Verizon
05.2016 - 11.2016
- Resolved customer inquiries and issues through phone, email, and chat channels efficiently.
- Developed training materials for new representatives to enhance onboarding process effectiveness.
- Implemented feedback mechanisms to improve service delivery and customer satisfaction.
- Analyzed customer feedback data to identify trends and recommend solutions for service enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Trainer
McDonald's
12.2014 - 05.2016
- Trained new crew members on operational procedures and safety protocols.
- Developed training materials to enhance learning and retention among team members.
- Supervised daily operations, ensuring adherence to company standards.
- Facilitated onboarding sessions, promoting a positive workplace culture and teamwork.
- Provided ongoing coaching and feedback to staff, fostering skill development and growth.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Associate of Science - Cybersecurity
ITT Technical College
Indianapolis, IN11-2014
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
- Account documentation
- Regulatory compliance
- Portfolio management
- Relationship management
- Registered tax return preparer (RTRP)
- Account maintenance
- Customer relationship building
Timeline
Financial Services Representative
World Finance
12.2024 - 12.2025
Security Officer
Allied Universal Services
04.2024 - 12.2024
Security Supervisor
Securitas Security Services USA
01.2023 - 04.2024
Security Officer
Allied Universal Security
10.2019 - 01.2023
Bookkeeper
Larsen Property Services
05.2018 - 02.2019
Crew Member
McDonald's
01.2018 - 05.2018
Machine Operator
Arc Automotive
11.2017 - 01.2018
Customer Service Cashier
Dollar General Market
11.2016 - 11.2017
Customer Service Representative
Afni Inc, Verizon
05.2016 - 11.2016
Crew Trainer
McDonald's
12.2014 - 05.2016
Associate of Science - Cybersecurity
ITT Technical College