Nicholas Jones
Arlington,TX
Summary
Dynamic Operations and Sales professional with over 10 years of experience in managing complex operations and consistently exceeding sales targets. Demonstrated success in leading high-performing teams, implementing strategic initiatives, and optimizing processes to enhance efficiency and profitability. Core competencies include medical device sales, logistics, distribution, customer relationship management, and data analysis. Aiming to leverage expertise as a Territory Business Manager at Dexcom to drive growth and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Chief Executive Officer/Owner
H and J Industries, LLC
Arlington, TX
01.2024 - Current
- Developed and executed sales strategies, particularly in online reselling, to drive revenue growth
- Utilized data analysis to set competitive prices and ensure profitability
- Managed and expanded the territory by sourcing products from wholesalers and manufacturers for resale
- Conducted regular market analysis to adjust product offerings
- Built and maintained strong relationships with customers by professionally handling queries and complaints
- Ensured high customer satisfaction and retention
- Proficiently used online selling platforms like Amazon and eBay to list and promote products
- Monitored inventory levels and ensured adequate stock
- Efficiently processed orders and managed the shipment of products to customers, ensuring timely delivery
- Implemented effective marketing strategies to drive sales and increase brand visibility
- Monitored market trends to stay competitive
- Handled returns and refunds in accordance with e-commerce regulations and platform policies
- Maintained accurate financial records for tax purposes
- Led a team to achieve business objectives, fostering a collaborative and high-performing work environment
Operations Manager( Samsung /BBW)
Geodis Logistics (3PL), LLC
Dallas, TX
07.2021 - Current
- Effectively managed the budget and P&L of the operations daily, concluding the year with over 27% in CM for 2022, over 4% in LOS, with a 33% CM in 2023, and 34% CM in 2024. Led Lean projects that generated over $625K in cost savings for the site in 2023. Achieved nearly $600 million in 2021 e-commerce sales. Generated $24.1 billion in retail revenue and secured $902 million in e-commerce sales in 2023.
- Led operational procedures for activities such as the verification of incoming and outgoing shipments, the handling and disposition of materials, and keeping the warehouse inventory current.
- Partnered with the customer to maintain a high level of customer satisfaction by communicating frequently with the customer, and following up on customer concerns and requests.
- Monitored and ensured that sites' key performance indicators (KPIs) were met in a timely and cost-effective manner to ensure the profitability and productivity of the distribution center.
- Managed daily operations of the distribution center, focusing on recruitment, training, and leadership development.
Operations Manager
Amazon
Haslet, TX
03.2021 - 05.2021
- Managed a team of 100+ associates and 13 leads, ensuring excellence in safety, quality, productivity, and delivery.
- Reduced labor hours through effective implementation of a site-wide process.
- Worked closely with Safety, Ops Integration, Loss Prevention, and HR teams for strategic planning.
- Developed a Problem-Solving team and implemented new practices to help decrease associate barriers.
Area Manager(SSD/GSF)
Amazon
Carrollton, TX
07.2020 - 03.2021
- Oversaw daily handling of an extra 150k units while ensuring all operational needs were met during peak season.
- Optimized workflow efficiency through comprehensive forecasting, requirement analysis, and strategic team collaborations.
- Thoroughly investigate associate barriers to identify the root cause, provide real-time feedback to bridge gaps in communication, and create solutions.
Warehouse Supervisor (Kaizen Leader)
Cardinal Health
Roanoke, TX
04.2019 - 06.2020
- Oversaw direct report integration and mentored leaders within the night operations.
- Effectively managed work schedules to ensure efficient handling and shipping of 20,000-30,000 lines of merchandise.
- Educated associates on implementing lean tools like 5 Why, JTI, Gemba, and continuous flow for better site efficiency.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
Education
Masters of Science - Industrial Engineering, Supply Chain Management Systems
Mississippi State Univ.
Starkville, MS01.2016
Bachelors of Science - Biomedical Engineering
Mississippi State Univ.
Starkville, MS01.2013
Skills
- Sales: Business Development, Sales strategy development, territory management, customer relationship management (CRM), e-commerce platform management, market analysis, competitive pricing, and negotiation
Operations Management: Logistics and fulfillment operations, warehouse management, inventory control, order processing, shipment management, quality control, lean six sigma methodologies, and process improvement; Leadership & Team Management: Team building, employee development, performance management, coaching, and conflict resolution
Data Analysis & Reporting: Data analysis, financial reporting, budgeting, P&L management, KPI tracking, and performance reporting
Technology & Software: Proficient in Microsoft Office Suite, CRM software, SAP, and other relevant business applications
Timeline
Chief Executive Officer/Owner
H and J Industries, LLC
01.2024 - Current
Operations Manager( Samsung /BBW)
Geodis Logistics (3PL), LLC
07.2021 - Current
Operations Manager
Amazon
03.2021 - 05.2021
Area Manager(SSD/GSF)
Amazon
07.2020 - 03.2021
Warehouse Supervisor (Kaizen Leader)
Cardinal Health
04.2019 - 06.2020
Masters of Science - Industrial Engineering, Supply Chain Management Systems
Mississippi State Univ.
Bachelors of Science - Biomedical Engineering
Mississippi State Univ.
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