Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Nicholas Jones

Arlington,TX

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Olive Garden - Darden Restaurants
07.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Hostess

Olive Garden - Darden Restaurants
08.2022 - 07.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Server

Olive Garden - Darden Restaurants
08.2022 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Busser

Olive Garden - Darden Restaurants
08.2022 - 07.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Lead

Hurricane Harbor
02.2020 - 05.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.

Education

High School Diploma -

Arlington High School
Arlington, TX
05.2023

Certification - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Tarrant County College District
Fort Worth, TX
05.2023

Skills

  • Dining Area Maintenance
  • Sales Expertise
  • Cash Handling
  • Pos Operation
  • Train Employees
  • Food Preparation and Safety
  • Sprinkler System Installations
  • Critical Thinking
  • System Maintenance
  • Building Materials
  • Electrical Panel Upgrades
  • Defrost Controls
  • EPA Requirements Knowledge
  • In-Depth Knowledge of Refrigeration Systems
  • Air Properties Expertise

Affiliations

  • Member of National Society of High School Scholars
  • Member of Pi Kappa Phi Fraternity
  • Member of National Honors Society

Certification

  • TABC Certified , Texas Alcoholic Beverage Commission - Current
  • Licensed Food Manager - Current
  • Certified Food Handler - Current

Timeline

Server

Olive Garden - Darden Restaurants
07.2023 - Current

Hostess

Olive Garden - Darden Restaurants
08.2022 - 07.2023

Server

Olive Garden - Darden Restaurants
08.2022 - 07.2023

Busser

Olive Garden - Darden Restaurants
08.2022 - 07.2023

Lead

Hurricane Harbor
02.2020 - 05.2022

High School Diploma -

Arlington High School

Certification - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Tarrant County College District

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