Nicholas Jones
Albany,OH
Summary
Skilled in providing top-notch service in fast-paced dining environments. Experience includes efficiently handling food and drink orders, maintaining cleanliness, and delivering exceptional customer service. Strengths involve strong communication skills, ability to work under pressure, and keen attention to detail. Previous roles have made significant contributions towards creating a welcoming atmosphere for guests while ensuring operational efficiency within the team.
I also would like to note that I it was just a small town restaurant but would still get very busy.
Overview
2
2
years of professional experience
Work History
Food Waiter
Albany Cafe
Albany, Ohio
04.2022 - 05.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Received payment by credit card or cash and returned appropriate change to customers.
- Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Informed customers about specials, upselling additional food and drink items.
- Participated in periodic inventory checks to ensure adequate stock levels of supplies.
- Filled condiments and napkin containers during slack periods.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Set up tables in between patrons to reduce wait times.
- Replenished beverages throughout meal service as needed.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Stocked server areas with supplies before, during and after shifts.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted other staff members when needed such as bussing tables or running food orders to kitchen staff.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Greeted customers and provided menus to guests.
- Informed customers of daily specials and signature menu items.
- Conducted pre-shift meetings with waitstaff team members prior to beginning each shift.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Prepared checks, itemizing total meal costs and taxes.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Garnished dishes and beverages to serve visually appealing menu items.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Explained daily specials and promotions to patrons in an informative yet engaging way.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Calculated charges, issued table checks, and collected payments from customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
- Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Reviewed daily specials, menu changes and service specifications.
- Ensured that all dishes were served at the correct temperature and garnishes were properly presented on plates.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Alexander Local Schools
Albany, OH05-2026
Skills
- Table setting
- Salesmanship
- Cleanliness
- Food safety
- Efficient organization
- Cultural sensitivity
- Strong multitasking
- Professional appearance
- Order accuracy
- Memory retention
- Side dish preparation
- Attention to detail
- Food and beverage pairings
References
References available upon request.
Timeline
Food Waiter
Albany Cafe
04.2022 - 05.2024
Alexander Local Schools