Nicholas Jones
Grayson,GA
Summary
Motivated and highly organized recent graduate seeking to pivot into entry-level legal assistant position. Demonstrated problem-solving abilities and a track record of delivering great customer service and administrative support. Talented at writing for and communicating verbally with a variety of audiences. Eager to deliver results and acquiring new skills in a fast-paced legal organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Support Lead/Assistant Store Manager
Kohl’s
Conyers, GA
12.2022 - 01.2025
- Managed daily store operations, ensuring smooth workflow and customer satisfaction.
- Trained and developed staff, enhancing team performance and store ranking.
- Facilitated weekly district calls, fostering multi-store communication and company direction.
- Spearheaded store operations, leading to first sales comp in 6 years and top 10% company ranking for the 2024 fiscal year.
- Managed diverse responsibilities from cash office to HR issues.
- Utilized company dashboard to track store sales and logistics.
- Directed comprehensive store management, including scheduling, payroll, building maintenance, and LP communication.
- Led district calls and store walks with senior leadership.
- Fostered team growth through training associates, supervisors, and new managers
- Oversaw hiring, onboarding, development, and scheduling processes for store associates.
- Implemented strategic workload planning, enhancing operational efficiency.
- Managed emergency closings.
- Cultivated positive customer experiences through effective issue resolution.
- Championed rewards program and Sephora integration, boosting store performance.
- Responsible for various office administrative duties such as, supply orders, vendor communication, schedule posting, associate HR issues, store audits, and payroll posting.
Senior Administrative Assistant
Target
Bethlehem, GA
10.2020 - 12.2022
- Regularly applied comprehensive expertise in Microsoft Office suite.
- Skilled in utilizing ServiceNow alongside proficiency with Adobe Suites.
- Responsible for preparation of onboarding material for new associates.
- Reviewed operational coverage and payroll compliance.
- Compiled key analytics by leveraging company dashboard for leadership review.
- Placed supply orders and relayed any new communication from senior leadership to store leadership
- Maintained consistent communication between corporate and store executives.
- Oversaw digital file management platforms and maintained structured file organization.
- Coordinated schedules for meetings involving corporate and store executives as well as vendors.
- Prepared various documents for store executives and handled all incoming phone calls
- Responded to customer surveys
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Front Desk Concierge
Atlanta Athletic Club
Johns Creek, GA
05.2018 - 09.2020
- Welcomed members, ensuring smooth check-in process and positive experience
- Handled phone inquiries, providing accurate information and assistance
- Operated snack and smoothie bar, maintaining high service standards and cleanliness
- Maintained office files for ease of utilization and managed membership dues and fees
- Trained new attendants, enhancing team efficiency and service quality
- Ensured highest quality customer service for VIP guests and club members
Event Staff
Event Force
Various
08.2014 - 05.2019
- Directed session monitoring and client check-in
- Led breakdown staff, ensuring organized event closure
- Orchestrated diverse event operations, from VIP management, data entry, to IT support, enhancing attendee experiences at high-profile conferences and sporting events
Education
B.A. - English
University of Georgia
Athens, GASkills
- Microsoft suite proficient
- ServiceNow experience
- Adobe Suites experience
- Payroll Management
- New hire paperwork/orientation
- Proofreading/Editing
Additional Information - Leadership Positions
- Student Mentor: Helped incoming transfer students acclimate to UGA, planned events, and spoke with prospective students and parents.
- Department of Student Transitions: Planned events for the Department in collaboration with the Office of Student Affairs, including Dawg Camp and Freshman and Transfer Orientation.
- Judiciary Committee: Dealt with academic and disciplinary hearings, served on decision committee and as student advisor.
- Senior Ambassador: Served at UGA's LGBT Resource Center, managing office hours, attending Student Affairs Council Meetings, conducting interviews, and planning events.
- Native American Student Association: Helped found NASA @ UGA. Finding staff sponsors, leading school events, partnering with Athens community for various events, and promoting club to incoming students.
Certification
- Paralegal Certification (Anticipated completion - March 2025)
Timeline
Administrative Support Lead/Assistant Store Manager
Kohl’s
12.2022 - 01.2025
Senior Administrative Assistant
Target
10.2020 - 12.2022
Front Desk Concierge
Atlanta Athletic Club
05.2018 - 09.2020
Event Staff
Event Force
08.2014 - 05.2019
B.A. - English
University of Georgia
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