Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Languages
Accomplishments
References
Timeline
Generic

Nicholas Jones

Dayton

Summary

Dynamic Assistant Manager at AutoZone with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in cash handling and team leadership, I effectively trained staff and implemented strategies that improved operational efficiency. Passionate about delivering exceptional service while fostering a positive work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

AutoZone
Riverside
03.2023 - Current
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Monitored employee attendance records, timekeeping, and payroll information.

Attractions Operator

Scene 75
Dayton
01.2022 - 03.2023
  • Managed ride lighting and sound effects, enhancing guest experience.
  • Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
  • Trained new ride operators on operational procedures and safety practices.
  • Supervised loading and unloading areas of rides and monitored riders' behavior inside the ride vehicles.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Closed down rides with faulty equipment and notified supervisor.

Crew Member

McDonald's
Columbus
01.2020 - 06.2021
  • Served food quickly for positive guest experiences.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Directed patrons to restrooms and other amenities within facility.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained safe food handling practices to prevent germ spread.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Presented orders to guests within anticipated service times.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Educated customers on menu items, product ingredients and nutritional values.

Education

High School Diploma -

Dunbar Early College High School
Dayton, OH
12.2024

Bachelor Of Science In Business - Entrepreneurship

Wright State University-Main Campus
Dayton, OH

Skills

  • Food Preparation
  • Restaurant Experience
  • Automotive diagnostics
  • Computer Skills
  • Driving
  • Cash handling
  • Security
  • Delivery driver experience
  • Operating systems
  • Management
  • Business development
  • Customer service
  • Food Handling
  • Microsoft Office
  • Assembly
  • Moving
  • Heavy Lifting
  • Food Production
  • Sales
  • Technical Support
  • Landscape Maintenance
  • Box truck
  • Mechanical knowledge
  • Kitchen Experience
  • Computer Networking
  • Cashiering
  • Math
  • Marketing
  • Cooking
  • Food Service
  • Food Safety
  • Cleaning Experience

Certification

Driver's License, 03/01/23, 12/01/26

Languages

  • English, Expert
  • Spanish, Beginner

Personal Information

Authorized to work in the US for any employer

Languages

English
Full Professional

Accomplishments

AutoZone Shrink Buster Award - The Shrink Buster award is for recognizing internal theft, policy breaking, and major inventory mistakes.

AutoZone Extra Miler Award - The Extra Miler Award recognizes vendors who consistently go above and beyond, demonstrating commitment to phenomenal customer satisfaction and exceeding expectations.

AutoZone Safety Award - The Safety Award is awarded to those that go above and beyond concerning safety in and out of the store or that notice a safety issue and not only report it but work to correct it.

AutoZone Gold And Silver "WITTDTJR" Awards - "WITTDTJR" stands for "What It Takes To Do The Job Right," signifying the company's philosophy of ensuring customers leave with everything they need to complete their repairs successfully, avoiding unnecessary trips.

AutoZone Parts Expert Certification Award - refers to an employee who has demonstrated expertise in automotive parts knowledge, sales, and customer service, often through training and certification programs, and is responsible for helping customers find the right parts. Also the completion of a parts course and test.

References

References available upon request.

Timeline

Assistant Manager

AutoZone
03.2023 - Current

Attractions Operator

Scene 75
01.2022 - 03.2023

Crew Member

McDonald's
01.2020 - 06.2021

High School Diploma -

Dunbar Early College High School

Bachelor Of Science In Business - Entrepreneurship

Wright State University-Main Campus

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