NICHOLAS JONES
Jackson
Summary
Motivated leader with proven experience in operations management, team development, internal investigations, external investigations, and strategic planning. Skilled in management techniques, performance evaluation, and building relationships to enhance team productivity and efficiency. Eager to leverage my expertise in any role to optimize its full potential. Seeking to constantly improve while helping those around me to improve as well.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Armed Driver Guard
Loomis Armored US
Jackson, MS
04.2026 - Current
- Ensured secure transport of cash and valuables, adhering to strict safety protocols.
- Conducted pre-trip inspections of armored vehicles, maintaining operational readiness and safety compliance.
- Collaborated with team members to optimize route efficiency, minimizing transit times while ensuring security.
- Utilized defensive driving techniques to minimize potential accidents or incidents while on duty.
- Developed trusting relationships with clients through punctual deliveries and exceptional customer service.
- Handled sensitive materials appropriately, ensuring they were securely stored during transport according to established procedures.
Sergeant Security Officer
H&W INvestigations
Jackson, MS
02.2026 - Current
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted routine security patrols to identify potential hazards and maintain a secure environment.
- Responded to incidents promptly, documenting details for further investigation and reporting.
- Collaborated with law enforcement during emergencies to facilitate effective crisis management.
- Trained new staff on security procedures and emergency response protocols for consistency in operations.
- Developed and implemented strategies to enhance overall security measures across assigned locations.
- Led team meetings to discuss safety concerns and address operational challenges effectively.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Overnight coach
Walmart
Huntsville, AL
10.2024 - 10.2025
- Provided support for day shift managers by preparing reports on daily activities before they arrived each morning.
- Collaborated with other departments to develop strategies for improving services offered during overnight hours.
- Conducted regular audits to ensure quality assurance standards were met in accordance with company policy.
- Supervised housekeeping staff by assigning tasks and checking work quality upon completion.
- Ensured compliance with safety procedures and regulations while managing the property at night.
- Worked collaboratively with other departments such as engineering or housekeeping when needed.
- Performed routine maintenance duties such as inspecting equipment and restocking items during shifts.
- Inspected guest rooms prior to check-in in order to ensure they meet cleanliness standards set by the hotel chain.
- Monitored security cameras to identify suspicious activity or potential threats on the premises.
- Delegated tasks to team members to optimize productivity.
- Developed positive customer relationships through friendly greetings and excellent service.
Digital Coach
Walmart
Ridgeland, MS
04.2021 - 10.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
AP Coach(temp)
Walmart
Ridgeland, MS
05.2022 - 03.2023
- Partner with local law enforcement.
- Utilized advanced problem-solving skills when dealing with challenging situations.
- Managed inventory levels to reduce shrinkage losses due to theft or other causes.
- Identified security risks and developed strategies to mitigate those risks.
- Coordinated emergency response plans in case of natural disasters or other crises.
- Assisted customers who were victims of crime while shopping at the store's premises.
- Trained employees on asset protection best practices.
- Investigated customer complaints related to employee conduct or service issues.
- Created detailed reports documenting all findings related to investigations or audit reviews.
- Conducted investigations into theft or loss of assets, ensuring compliance with legal regulations.
- Implemented access control measures to ensure the safety of personnel and assets.
- Trained loss prevention staff, retail managers, or store employees on loss control and prevention measures.
- Hired and supervised loss prevention staff.
- Analyzed retail data to identify current and emerging trends in theft and fraud.
Delivery Driver
Instacart
Madison, MS
01.2019 - 09.2021
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Maintained set routes and schedules to meet customer expectations.
Digital Team Lead
Walmart
Madison, MS
11.2020 - 04.2021
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Reported staff progress, deficiencies, and training needed to management.
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
- Assisted management in assessing internal staffing, deployment, and training needs, recommending enhancements and changes as appropriate.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
Entertainment Team Lead
Walmart
Madison, MS
10.2020 - 11.2020
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
Department Manager
Walmart
Madison, MS
06.2020 - 10.2020
- Trained and supervised associates on customer service excellence and strong company culture.
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
- Delivered excellent customer service, driving quality shopping experiences.
- Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
- Maintained accurate inventory records, ensuring all products were accounted for at all times.
- Assisted customers with inquiries related to products and services offered in the department.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
Fulfillment Associate
Walmart
Madison, MS
05.2019 - 06.2020
- As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
- Followed safety protocols to protect merchandise from damage.
- With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
- I demonstrate exemplary multitasking capabilities when monitoring multiple orders simultaneously while adhering strictly to established guidelines.
- I possess excellent attention to detail when performing duties such as labeling packages correctly or verifying order information before processing it further.
- In addition to being able to lift heavy objects up to 50 lbs, I can also stand for long periods of time while completing assigned tasks.
- Managed inventory and prepared orders for shipment within a tight deadline.
- I possess strong interpersonal communication abilities with customers, vendors, and colleagues that are essential for customer service excellence.
Maintenance Technician
Walmart
Madison, MS
04.2019 - 05.2019
- Utilized hand tools, power tools and precision measuring instruments during repair work.
- Maintained safe working environment utilizing personal protective equipment.
- Replaced or repaired worn-out parts and components.
Meat Clerk
Kroger
Madison, MS
12.2017 - 04.2019
- Maintained safe work environment by cleaning and sanitizing knives and cutting equipment.
- Improved meat sales by using suggestive selling techniques and customer service skills.
- Stocked shelves with fresh products for easy access by customers.
- Disposed of expired or damaged goods promptly following established health department guidelines.
- Inspected meat and food products regularly, checking expiration dates and potential health risks.
- Trimmed, cut, and ground beef, pork, lamb and other meats as requested by customers.
- Followed proper food safety procedures when handling meat products.
Intern
James L Henley, Jr. Chapter 13 Tustee
Jackson, MS
06.2018 - 08.2018
- Assisted in preparation of Chapter 13 bankruptcy case documentation for court submissions.
- Conducted research on debtor financials to support case evaluations and recommendations.
- Collaborated with legal teams to ensure compliance with regulatory requirements and deadlines.
- Managed electronic filing systems to maintain organized and accessible case records.
- Supported administrative tasks related to scheduling hearings and managing calendars efficiently.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Floor Manager
Follett Bookstore
Ridgeland, MS
06.2016 - 09.2017
- Managed daily operations of the floor, including scheduling, customer service and staff training.
- Organized and distributed tasks and positions across team to implement, achieve, and exceed sales targets.
- Supported growth and development of staff by training and leading by example.
- Oversaw the daily floor operations to support quality customer service and safety standards.
- Maintained an organized workspace, ensuring that merchandise was properly stocked and displayed according to company standards.
- Monitored staff performance during peak hours to ensure quality services are provided.
- Resolved customer service issues promptly and professionally.
- Assisted in recruiting, interviewing and hiring new employees.
- Conducted weekly inventory audits to accurately track stock levels and identify discrepancies.
- Achieved goals and objectives by selling products, accessories and services.
Unloader
UPS
Jackson, MS
09.2015 - 07.2017
- Demonstrated excellent time management skills to ensure shipments were unloaded in a timely manner.
- Assisted in the loading of trucks and transporting materials to other areas in the warehouse.
- Maintained safe work environment by following established safety procedures and regulations.
- Assisted in unloading trailers and containers as needed utilizing manual lifting devices when necessary.
- Followed instructions given verbally or written regarding job duties in order to complete tasks efficiently.
- Loaded and unloaded freight from trucks with the use of a pallet jack or other material handling equipment.
- Collaborated with team members during daily operations in order to meet operational goals.
- Followed all safety protocols while unloading products from trailers, railcars, and containers.
Courtesy Clerk/ Cashier/ Stocker
Kroger
Byram, MS
03.2013 - 09.2015
- Assisted customers with bagging groceries, loading them into their vehicles, and providing other services as needed.
- Kept store front end clean and organized.
- Collected carts from the parking lot and store entrances.
- Cleaned spills and disposed of waste to maintain store tidiness.
- Demonstrated strong customer service skills by helping customers locate items in store.
- Cleaned and mopped store restrooms and stalls.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Provided assistance to customers with locating items.
Education
No Degree - Criminal Justice
Holmes Community College
Ridgeland, MS08-2017
No Degree - Criminal Justice
Jackson State University
Jackson, MS, US08-2019
High School Diploma - undefined
Provine High School
Jackson, MS05-2015
Skills
- Group leadership
- Building relationships
- Safety awareness
- Youth mentor
- Verbal and written communication
- Coaching techniques
- Team motivation
- Personable and friendly
- Influencing skills
- Empathy development
- Feedback delivery
- Team development
- Strategic planning
- Team bonding
- Operations management
- Task delegation
- Team Training
- Performance evaluation
- Ethics and integrity
- Motivational leadership style
- Program leadership
- Equipment management
- Performance improvements
- Facility maintenance
- Collaborative approach
- Data evaluation
- Safety oversight
- Compliance management
- Recruitment
- Event scheduling
- Talent recruitment
- Schedule oversight
- Investigation techniques
- Case report writing
- Asset optimization
- Internal audits
- Incident reporting
- Access control
- Physical security
- Risk management
- Bookkeeping
- Security management
- Asset recovery
- Surveillance systems
- Effective communication
- Defensive driving
- Situational awareness
- Crowd management
- Weapons handling
- Perimeter security
- Threat assessment
- Crime prevention
- Asset protection
Certification
- Licensed Armed Security Guard - 05/01/2026-04/23/2030
- Ap09 Training
- Class D License
Timeline
Armed Driver Guard
Loomis Armored US
04.2026 - Current
Sergeant Security Officer
H&W INvestigations
02.2026 - Current
Overnight coach
Walmart
10.2024 - 10.2025
AP Coach(temp)
Walmart
05.2022 - 03.2023
Digital Coach
Walmart
04.2021 - 10.2024
Digital Team Lead
Walmart
11.2020 - 04.2021
Entertainment Team Lead
Walmart
10.2020 - 11.2020
Department Manager
Walmart
06.2020 - 10.2020
Fulfillment Associate
Walmart
05.2019 - 06.2020
Maintenance Technician
Walmart
04.2019 - 05.2019
Delivery Driver
Instacart
01.2019 - 09.2021
Intern
James L Henley, Jr. Chapter 13 Tustee
06.2018 - 08.2018
Meat Clerk
Kroger
12.2017 - 04.2019
Floor Manager
Follett Bookstore
06.2016 - 09.2017
Unloader
UPS
09.2015 - 07.2017
Courtesy Clerk/ Cashier/ Stocker
Kroger
03.2013 - 09.2015
High School Diploma - undefined
Provine High School
No Degree - Criminal Justice
Holmes Community College
No Degree - Criminal Justice
Jackson State University