Nicholas Jordan

FOA is a custom automotive accessory shop that offers every aftermarket option imaginable for cars, trucks, SUVs, boats, jet-skis, motorcycles, golf carts, and UTVs.

• SME in car audio (specialization), suspension lift and lowering kits, upgraded auxiliary and specialty lighting, wheels and tires, bolt-on accessories, and much more.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Managed over 50 inbound customer phone calls per day.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Selected correct products based on customer needs, product specifications and applicable budget.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to team objectives in fast-paced environment.
• Quoted prices, credit terms and other purchasing specifications.
• Grew category sales by over 50% by applying proactive customer management strategies and enhancing industry-specific sales training.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Trained, coached, and mentored new sales associates for maximum performance.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Built relationships with customers and community to promote long term business growth.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Consulted with businesses to supply accurate product and service information.
• Developed, maintained and utilized diverse client base.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Contributed to event marketing and brand promotion.
• Stayed current on new product offerings and industry trends.
• Generated new leads through networking and attending industry events.
• Maintained current knowledge of evolving changes in marketplace.

• Managed universal device charging cart, A/V cart, and presentation cart product lines, which included the highest revenue earning cart, the CUBE Cart
• Forecasted sales numbers and product profitability to determine ideal strategies
• Modernized products based on consumer feedback and market analysis to increase sales and expand product offering
• Recommended product changes to enhance customer interest and maximize sales
• Strategized approaches to meet objectives and capitalize on emerging opportunities
• Developed innovative new products, such as virtual reality headset charging carts (in partnership with Lenovo and Synnex), CUBE Toploader Carts, CUBE Micro Charging Station, vinyl-wrapped collaboration cart with Microsoft for their game Minecraft
• Prototyped product through multiple iterations, including 3D printing and metal work, following stage-gate methodology
• Led product sales training for new hires, as well as the whole company when new products were released
• Supported all sales team members to drive growth and development. Assisted with product inquiries and informational interactions with both resellers (off-site) and end-users (both on-site and over the phone)
• Wrote product requirements and marketing briefs, in addition to providing target specifications to engineering
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral
• Developed creative presentations, trend reports, kitted assets, and product data sheets
• Created and wrote content of product user guides under PM purview
• Worked closely with ALL departments in order to successfully fulfill work duties: Engineering, Marketing, Sales, Manufacturing, Finance, Purchasing, Customer Service, and Operations
• Actively participated in cross-functional teams that brought multiple departments together to facilitate more effective communication and better results during given projects
• Attended regional and national trade shows and provided customers and prospects with recommendations to promote brand effectiveness and product benefits

• Worked with Value Added Resellers, of varying sizes throughout the US, to enable and facilitate sales of product to end-users
• Articulated value proposition to assigned territory partners to maintain and increase share of partner business
• Main duty was to educate reseller partners about product offerings and support special pricing programs (Deal Registration), in order to protect discovered opportunities, drive sales revenue, and effectively fulfill customers’ needs
• Coordinated sales activities with partners and resellers to identify and close new business
• Facilitated channel engagement to support territory sales goals
• Drove and delivered sales leads to convert into new business
• Outreach efforts included traveling to visit accounts (technology resellers and integrators) all over the country. This included facilitating trainings and arranging exciting social activities that drove more personal and stronger relationship with accounts. Also attended regional trade shows
• Increased YOY sales of assigned accounts by 316%, in 6 months
• Success in this job role facilitated promotion to Product Management team in September 2017

• Inside: phone/email work to set appointments, Outside: to conduct meetings; Main role was to acquire companies as Accounts to assist in identifying and placing individuals in their professional IT job roles (i.e. Project Managers, Scrum Masters, Programmers, Coders, Software Developers, and Software Engineers)
• Brought in 10 net-new clients as Accounts
• Established focused business development and recruiting plans
• Developed prospect lists and executed sales and marketing plans to generate new business
• Engaged in client visits ensuring customer satisfaction and marketing objectives
• Assessed client company position requirements, wrote complete job orders and appropriately matched candidates to meet client needs and expectations
• Recruited, screened, and scheduled interviews for candidates
• Performed reference checking procedures on all candidates
• Followed-up on all existing business to ensure retention, quality control and development of new business
• Proactively sought new avenues to penetrate clients and attract candidates
• Actively participated in professional and civic organizations designed to build networking database (job fairs, networking events, etc.)
• Established and maintained relationships with a variety of recruiting sources

• Assisted in launching the service by being a part of the First 100 drivers hired in the Chicago market
• Ranked in top 5% of drivers based on ratings and nominated to the Mentor Team to assist in on-boarding new drivers
• As a 5-star driver for Lyft, the main focus was quality service and safety, while engaging with the rider(s) in a fun and respectful manner

• Ranked in the Top 5% of individual sales performance in Public Sector revenue and profit
• Was promoted to Senior Account Executive in July 2016, included remote, W.F.H. rights, and increased compensation package

• Inside Sales; Successfully worked with K-12 School Districts in OK, KS, and IL—from Secretaries to Superintendents—to fulfill their technology plans and periodic IT needs by way of consultative sales and proactive customer service
• Sold over 500,000 items, worth over $3.34 million
• Managed district-wide rollouts of technology, including brokering sales price, freight arrangements, and implementation, including professional services
• Leveraged CRM to collect, organize and manage sales data and customer information
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts
• Awarded multiple “5-Star Customer Service” Awards for Outstanding Customer Service
• Top Student Award in Training Class.
  

• Inside Sales, facilitated product demos and provided software solutions to Public Sector Microsoft SharePoint customers looking to migrate, govern, and manage their data in the Northeastern US
• Consistently ranked in the Top 5% in Sales Revenue and Sales Efforts
• Served as Sales Mentor to new employees as well as part of the Sales Advisory Board

• Inside Sales, solution-based consultation with prospective Corporate entities in Michigan to choose the most appropriate technology products and services to meet their business objectives
• Developed relationships from the Purchaser-level up to the Executive-level
• Supplemented business relationships through in-market visits and hosting customers locally for face-to-face relationship development and customer events
• Top Student in Training Class, Top 10% Sales in Academy On-Boarding Program, Top 20% Sales Performer vs Tenure