NICHOLAS JORDAN
Casualty Supervisor
Bonaire,GA
Summary
Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
10
10
years of professional experience
Work History
Bodily Injury Claims Supervisor
GEICO
01.2019 - Current
- Track and report associate metrics
- Analyzed business processes to identify cost savings and operational efficiencies.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Built talented teams of 6 claims administrators dedicated to timely and compliant resolutions
- Manage up to 20 calls and up to 5 scheduled appointments daily to gather information to initiate claims process by providing file authority
Personal Injury Protection Supervisor
GEICO
01.2018 - 01.2019
- Learned and interpreted policy contracts for multiple states
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Solicited customer feedback to identify and improve on areas of weakness
Customer Service Supervisor
GEICO
01.2017 - 01.2018
- Supervised team of 11 associates
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Catastrophic Injury Unit Adjuster
GEICO
01.2015 - 01.2017
- Handled pending of 30 litigation files
- Involved in mediation, depositions, and trials with counsel.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
Education
Bachelor of Business Administration -
Columbus State University
Columbus, GA01.2013
Skills
- Insurance policy knowledge
- Policy Interpretation
- Claims analysis
- Call center transactions
- Planning and Organization
- Investigation techniques
- Team motivation
Timeline
Bodily Injury Claims Supervisor
GEICO
01.2019 - Current
Personal Injury Protection Supervisor
GEICO
01.2018 - 01.2019
Customer Service Supervisor
GEICO
01.2017 - 01.2018
Catastrophic Injury Unit Adjuster
GEICO
01.2015 - 01.2017
Bachelor of Business Administration -
Columbus State University