Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Nicholas Joseph

Summary

Adept at driving operational excellence and customer satisfaction, I significantly improved efficiency and service levels at We Live Adventures. Leveraging skills in problem-solving and time management, I ensured seamless delivery processes and fostered strong client relationships. My expertise in HIPAA compliance and attention to detail propelled successful, timely project completions, enhancing company reputation for reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Courier Contractor

Provado Mobile Health
12.2023 - Current
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Contacted customers to confirm delivery details and locations.

Manager of Operations

We Live Adventures
01.2019 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

No Degree - Mass Communications

Southern University And A & M College
Baton Rouge, LA
12.2015

Skills

  • Working Independently
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Time Sensitive Deliveries
  • HIPAA Compliance
  • Heavy Lifting
  • Sorting
  • Punctuality

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Affiliations

  • U.S Military

Certification

  • Certified CPR, NationalCPRFoundation - 2 weeks

Timeline

Courier Contractor

Provado Mobile Health
12.2023 - Current

Manager of Operations

We Live Adventures
01.2019 - Current

No Degree - Mass Communications

Southern University And A & M College

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Nicholas Joseph