Nicholas J. Woog III

2Demonstrating a strong ability to work well under pressure in a fast-paced environment

• Verify package information to check for accuracy and completeness.
• Process and sort mortgage documents.
• Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
• Streamlined operational delivery route by prioritizing tasks to increase productivity by 20%.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency..

• Reviewed client's documentation and credit reports to get clients approved and qualified for a mortgage while ensuring product guidelines were met.
• Managed 50+ client files per day -promoted to top tier producer.
• Dispute Reviews - Follow product guidelines to determine eligibility
• Score Boosts - Run simulations to boost clients scores
• Communication - External vendors, Banking, and the Social Security Administration
• Improved client credit scores by developing personalized financial strategies and debt management plans.

• Assist bankers and the operations team with qualifying the client for a mortgage or refinance transaction while satisfying product guidelines.
• Verify Income - Review assets and debts to ensure loan to value meets guidelines
• Verify Documentation - Review payoffs, titles, disbursement dates, liens, closing dates
• Communication - Condition the client for any additional proof of documentation

• Contact employers and process third-party websites to verify the client's employment dates and income
• Achieved best execution in a vendor role award
• Process Credit card Transactions - Log on to third party websites and order verification documentation for the client
• Input Data - record employment information into our database
• Communication - Outbound calls to employers
• Fax, email, and mail V.O.E
• Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.

• Create competitive proposals and submit to general contractors to win their business.
• Responsibilities include creating invoices and scope of work to include material and labor costs.
• Q-floors software was used to create invoices.
• Obtain blueprints of construction sites to measure and calculate scope of work using Stack Software.
• Communication - constant communication with technicians and general contractors.
• Heavy team involvement with other estimators and leaders to meet deadlines.
• Increased bid success rate by developing a thorough understanding of client needs during pre-bid meetings.

• Coordinate all mail and print requests and ensure they were resolved quickly
• Create domestic and international shipments
• Responsible for delegation of tasks to mail analysts
• Provide conflict resolution for privacy breached documents
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Track sales numbers
• Create a differentiated customer experience
• Build a relationship with the customer and provide solutions

• Processed and input new member enlistment
• Major tasks include sales and file maintenance

• Main task was a 600 PetSmart alarm installation project
• Relied heavily on Microsoft Excel and Outlook
• Constant contact with technicians and store managers to coordinate installations
• Qualified and recruited new technicians
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Main objective was scheduling installations
• Major tasks included: Troubleshooting satellite radio equipment, placing equipment shipments, collecting account receivable, communication with store owners via email and phone