Summary
Overview
Work History
Education
Timeline
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Nicholas Kaiser

Stewart,TN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

TAT Logistics Inc
06.2014 - 09.2025
  • Supported team by handling routine tasks promptly, contributing to overall operational efficiency.
  • Engaged with customers through various communication channels, maintaining a professional demeanor at all times.
  • Collaborated with colleagues to resolve complex issues, fostering a team-oriented environment.
  • Documented customer interactions accurately for future reference and quality assurance purposes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Materials Manager

WellGroup Health Partners
03.2004 - 05.2014
  • Streamlined inventory management processes, reducing lead times and improving stock accuracy.
  • Led cross-functional teams to implement strategic sourcing initiatives, enhancing supplier relationships.
  • Oversaw materials procurement operations, ensuring compliance with quality standards and budget constraints.
  • Mentored junior staff on best practices in inventory control and supply chain management.
  • Analyzed market trends to forecast material needs, aligning purchases with production demands.
  • Implemented continuous improvement initiatives, driving efficiency across materials handling functions.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
  • Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
  • Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
  • Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
  • Reduced lead times for critical materials through strategic supplier partnerships.
  • Streamlined procurement processes, resulting in cost savings and increased operational efficiency.
  • Championed process improvements that resulted in shorter lead times for key products, boosting customer satisfaction rates.
  • Improved resource allocation to promote efficiency and deadline management.

Education

High School Diploma -

Momence High School
Momence, Illinois

Timeline

Customer Service Representative

TAT Logistics Inc
06.2014 - 09.2025

Materials Manager

WellGroup Health Partners
03.2004 - 05.2014

High School Diploma -

Momence High School

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Nicholas Kaiser