Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Nicholas Katich

Grass Valley ,CA

Summary

My philosophy towards professional work has always been goal-driven and geared towards adaptation. I take pride in having an efficient problem solving approach, along with fine listening abilities, and refined critical thinking skills.

I am knowledgeable regarding computer hardware, software, networking, security, and troubleshooting in addition to being a quick learner with an adaptive mind. I have a knack for technical tasks and enjoy breaking problems down to their bare elements in order to gain a better understanding of possible solutions. I've never been afraid to take a deep breath and dive into a completely new profession or work environment. I'm a keen computing enthusiast and have been building my own machines for a while now, and I have a solid understanding of Windows, macOS, and Linux operating systems in addition to hardware and software installation, networking, database management, patch application, security, debugging, and troubleshooting. More recently I have gained more knowledge of System Administration through my college courses and am proficient in networking, server configuration, network hardware/software configuration, subnetting, security, and troubleshooting.


Much of my technical and office experience was gained in the last 7 years of working in the Funeral Industry, a profession which places heavy emphasis on data collection, data entry, organization, paperwork management, customer services, and file maintenance. I was also the go-to source for tech and IT issues in the Funeral Home and gained a large amount of experience working in an office environment. Evolution is the fundamental key to intellectual and spiritual growth however and I decided that it would be best for myself and my family if I initiated the transition to a new career.

I am looking for a job where I can grow and learn and demonstrate to employers that I'm the right choice for the position. I hold an A+ certification and a Network+ certification from CompTIA. I am currently enrolled in Sierra College's Information Technology program with an emphasis on Information Security.

I would bring a level of professionalism and knowledge to this job that has been cultivated from years of hard work in an office environment. One which required a great degree of attention to detail along with very close working relationships with clients. It would be the perfect fit as I am a self-motivated workaholic and a professional and punctual team-player.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Delivery Driver, Shipping Clerk

Riebes Auto Parts
01.2022 - Current
  • Uses TAMS software to order, track, and receive product.
  • Schedules pickups and deliveries to maintain smooth operations.
  • Picks orders, scans products and packs boxes.
  • Delivers packages to customer doorsteps and business offices.
  • Organizes storage areas to optimize materials movements and minimize labor hours.
  • Keeps detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Updates computer tracking system with latest product movements.

Funeral Assistant

Keaton's Redwood Chapel Of Marin
01.2020 - 10.2021
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Performed wide variety of office duties including paperwork filing, record maintenance, appointment scheduling, answering phones, working with county registrar, processing fees, filing death certificates, troubleshooting network issues, and general IT upkeep.
  • Prepared facilities for funeral visitations and memorial services.
  • Created Excel spreadsheets in order to organize cases, services, and important dates.
  • Used MEM and Word to create and print tribute cards, guest books and prayer cards.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Performed various tasks before, during and after funeral services, including setting up and taking down flowers, opening and closing caskets, directing parking activities and acting as pallbearer.
  • Drove coaches and other company vehicles to transport remains or families to services.
  • Organized, scanned, and uploaded company and county paperwork for each decedent into company databases including Carepoint and HMIS.

Removal Driver /Courier

East Bay Care Center And Crematory
11.2017 - 12.2019
  • Performed decedent removals at hospitals, assisted care facilities, and residences along with filling out and filing the accompanying paperwork.
  • Assisted in processing, logging, and delivering cremated remains to various cemeteries and funeral homes throughout the Bay Area.
  • Other responsibilities included performing identifications of decedents at the care center, logging and delivering personal effects, and performing minimal preparation for decedent viewings.

Funeral Assistant

Keaton's Mortuary
03.2017 - 11.2017
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed nature of funeral service, disposition of remains, and funeral costs with family members.
  • Worked with Director and Arrangers to set up appointments for family meetings.
  • Transported decedents to crematories when needed.
  • Filed paperwork for burial and cremation and works with California cremation filing network Carepoint.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.

Video Department Manager

Amoeba Music
04.2011 - 03.2017
  • Ordered and received media products on a weekly basis, designed and organized product displays, priced product, assisted customers with title inquiries, maintained the Tracking Systems database, and updated RockStar CMS with listings of specialty products for online sales.
  • Trained and supervised department staff.
  • Set up the house PA and mixed live sound during in store performances for artists.

Education

Associate of Science - Information Technology

Sierra College
Grass Valley
2024

Bachelor of Arts - Film

Academy of Art University
San Francisco, CA
2009

Associate of Arts - Art History

Seattle Central Community College
Seattle, WA
2005

High School Diploma -

Gig Harbor High School
Gig Harbor, WA
1999

Skills

  • Familiarity with Windows, macOS, and Linux distributions
  • Extensive experience in office environments including filing, record keeping, appointment scheduling, mail sorting, phone answering, fee processing, and working with city, state, and county officials
  • Knowledge of cabling standards and troubleshooting
  • Application Installation, updating, and troubleshooting
  • Printers and Peripherals
  • Component Replacements
  • Mobile Device Deployment
  • Data Connectivity
  • Windows Server
  • Security, privilege, and file sharing configuration
  • Active Directory
  • Network hardware setup
  • Disaster Recovery
  • Subnetting and VLSM
  • Malware remediation
  • System Performance Assessment
  • Troubleshooting Network Issues
  • Professional demeanor and dress

Accomplishments

  • My past and present job experience has taken me down many roads and I have refined my skillset to include customer service, certification as a computer technician, database management, state and county paperwork processing, working with the bereaved families of the deceased, product ordering and stocking, delivery driving, social media management, and community outreach.

Certification

CompTIA A+ Certification

CompTIA Network+

Associate of Arts Degree

Bachelor of Fine Arts Degree

Funeral Arranger's Certification


References

Jordana Hall - Former Manager, Keaton's Mortuary.

415-499-5269

Jordana.Hall@Dignitymemorial.com


Kenneth Burgan, current landlord.

530-913-3233

burgan@sbcglobal.net


Karen Karnatz - Former Market Manager, Service Corporation International.

510-798-6973

Karen.karnatz@Sci-us.com

Timeline

Delivery Driver, Shipping Clerk

Riebes Auto Parts
01.2022 - Current

Funeral Assistant

Keaton's Redwood Chapel Of Marin
01.2020 - 10.2021

Removal Driver /Courier

East Bay Care Center And Crematory
11.2017 - 12.2019

Funeral Assistant

Keaton's Mortuary
03.2017 - 11.2017

Video Department Manager

Amoeba Music
04.2011 - 03.2017

Associate of Science - Information Technology

Sierra College

Bachelor of Arts - Film

Academy of Art University

Associate of Arts - Art History

Seattle Central Community College

High School Diploma -

Gig Harbor High School
Nicholas Katich