Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Keach

West Palm Beach,FL

Summary

Adept at swiftly adapting to new technologies and efficiently managing tasks, I excelled at Teleperformance USA by leveraging my analytical thinking and friendly demeanor to enhance customer satisfaction. Skilled in computer applications and customer relations, I consistently delivered solutions that improved operational efficiency and service delivery, demonstrating leadership and a knack for prioritizing under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Sprint

Teleperformance USA
12.2021 - 08.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Delivered services to customer locations within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.

Car Wash Attendant

Auto Spa Express Wash
11.2020 - 11.2021
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
  • Educated customers on self-service car wash operation for safe, appropriate use.
  • Maintained and repaired car wash equipment to meet operational demand.
  • Managed car wash supplies and materials inventories for timely reordering and replenishment.
  • Applied waxes and protective treatments to vehicles for high-quality finishes.

Cook's Assistant

IHOP
02.2018 - 10.2020
  • Worked with chef to prepare daily food specials and other supplies.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Placed orders to restock items before supplies ran out.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Developed system for tracking food supplies, improving order accuracy and reducing waste.
  • Boosted kitchen workflow efficiency, organizing supplies and equipment for easy access.
  • Enhanced kitchen efficiency by prepping ingredients for complex dishes prior to rush hours.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
05.2017

Skills

  • Analytical Thinking
  • Friendly, Positive Attitude
  • Supervision and leadership
  • Written Communication
  • Organization and Time Management
  • Multitasking
  • Computer Skills
  • Data Entry
  • Customer Relations
  • Multitasking Abilities
  • Calm Under Pressure
  • Task Prioritization

Timeline

Sprint

Teleperformance USA
12.2021 - 08.2023

Car Wash Attendant

Auto Spa Express Wash
11.2020 - 11.2021

Cook's Assistant

IHOP
02.2018 - 10.2020

High School Diploma -

Palm Beach Lakes High School

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