NICHOLAS KECK
San Tan Valley
Summary
Client‑focused sales and account management leader with 10+ years of experience driving SMB growth, retention, and engagement. Skilled in outbound sales, QBRs, CRM (Salesforce), and digital marketing. Proven ability to lead remote/hybrid teams, exceed KPIs, and optimize customer revenue.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager (Inbound/Outbound)
Achieve Personal Loans
02.2022 - Current
- Lead a remote team of 12–15 reps, consistently exceeding outbound sales quotas
- Implement outbound campaigns and coach for new business expansion and reduced churn
- Leverage Salesforce dashboards to monitor pipeline health and inform coaching
- Key Impact: Reduced churn and increased rep conversion rate by 18% within 12 months.
Operations & Sales Manager
Hyer Quality Detail
10.2019 - 01.2022
- Managed sales and operations, launching loyalty initiatives that boosted revenue +27% YoY
- Directed client relations to secure repeat business and increase average order value
- Coordinated local marketing to attract and retain SMB clientele
- Key Impact: Grew revenue by 27% YoY through upsell campaigns and operational enhancements.
Manager III, Sales Service Delivery
TTEC (Google Ads Program)
10.2018 - 09.2019
- Led 16‑rep team in outbound/inbound Google Ads sales; drove account retention
- Delivered QBRs and strategic insights to SMBs to maximize campaign spend
- Partnered with Google to align offerings with merchant objectives
- Key Impact: Increased client adoption of ad spend and optimized campaign ROI through consultative selling.
Inbound Sales & Support Manager
GoDaddy
01.2015 - 08.2018
- Managed 20+ reps servicing SMB hosting, domain, and marketing needs
- Conducted account reviews, handled escalations, and upsold solutions
- Tracked team performance in Salesforce to continuously improve KPIs
- Key Impact: Consistently ranked in top 10% of managers for customer satisfaction and sales volume.
Education
Business Communication Coursework -
Maricopa Community College
Skills
- Data Analysis & Interpretation
- Problem-Solving & Solution-Oriented Thinking
- Digital Marketing (Google Ads)
- Cross‑functional Collaboration
- Strategic Account Planning
- Sales team training
- Relationship building
- Quarterly Strategic Account Reviews
Accomplishments
- Conducted 200+ QBR‑style client reviews annually with measurable revenue uplift
- Increased rep close‑rates by 20% through structured training and coaching
- Built Salesforce workflows that improved reporting accuracy and cycle efficiency
Certification
KEY ACHIEVEMENTS
- Conducted 200+ QBR‑style client reviews annually with measurable revenue uplift
- Increased rep close‑rates by 20% through structured training and coaching
- Built Salesforce workflows that improved reporting accuracy and cycle efficiency
Timeline
Sales Manager (Inbound/Outbound)
Achieve Personal Loans
02.2022 - Current
Operations & Sales Manager
Hyer Quality Detail
10.2019 - 01.2022
Manager III, Sales Service Delivery
TTEC (Google Ads Program)
10.2018 - 09.2019
Inbound Sales & Support Manager
GoDaddy
01.2015 - 08.2018
Business Communication Coursework -
Maricopa Community College
Similar Profiles
CHRISTOPHER MYERSCHRISTOPHER MYERS
Loan Servicing Specialist at Achieve Personal LoansLoan Servicing Specialist at Achieve Personal Loans
Bharat PatelBharat Patel
Loan Consultant at Achieve Personal LoansLoan Consultant at Achieve Personal Loans
David LavellDavid Lavell
Senior Loan Consultant III at Achieve Personal LoansSenior Loan Consultant III at Achieve Personal Loans
Alec CynovaAlec Cynova
Owner/ Lead Hairstylist at Cultivate StudioOwner/ Lead Hairstylist at Cultivate Studio
Ethan FoxEthan Fox
Facilities Electrician Grade 057 Lead Tech at Intel CorporationFacilities Electrician Grade 057 Lead Tech at Intel Corporation