Summary
Overview
Work History
Education
Skills
Proficiencies
Timeline
Generic

Nicholas Kennedy

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

13
13
years of professional experience

Work History

EHR Consultant

TEKsystems
10.2017 - Current
  • Practical experience with EHR functionality, workflow and troubleshooting in various settings such as Inpatient, Ambulatory, Behavioral Health, and Urgent Care
  • Integral part of team tasked with Workflow assessment, testing, optimization, ticketing and go live support
  • Conducted regular audits of EHR data to maintain accuracy and identify areas for improvement.
  • Successfully completed over 15 Go Live assignments
  • Provided expert advice on best practices for electronic health record management, contributing to higher standards of care within client organizations.
  • Achieved successful system go-live events by coordinating project tasks, managing resources, and addressing potential risks.
  • Increased staff proficiency with Epic systems through customized training programs and ongoing support.
  • Identified opportunities for improvements within existing workflows to maximize functionality of Epic modules.
  • Delivered high-quality customer service to clients throughout the implementation process, fostering relationships for future projects.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Developed custom templates and forms within the EMR system to meet unique clinical needs of various departments.
  • Facilitated smooth transition to new EHR platforms through comprehensive training programs and ongoing guidance for medical staff.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Tested functional compliance of company products.
  • Streamlined workflow processes for healthcare providers through expert Cerner system implementation.
  • Ensured timely resolution of technical issues by liaising between clients and product development teams as necessary.
  • Maintained up-to-date knowledge on emerging technologies in the healthcare industry relevant to Cerner systems.
  • Leveraged deep understanding of healthcare industry trends to inform strategy development and drive successful project outcomes.
  • Troubleshot issues promptly and effectively, minimizing downtime and maximizing end-user satisfaction.
  • Optimized system performance by regularly monitoring usage metrics and implementing necessary adjustments.

Cerner Activation Specialist

Bradford & Galt
08.2016 - 10.2020
  • Obtained certifications in 6 modules of Cerner through weeks of classroom training
  • Enhanced system functionality by providing end-user support and troubleshooting during Cerner activation.
  • Streamlined workflows for improved patient care by identifying and resolving issues in the Cerner application.
  • Served as a key resource for colleagues, providing guidance on best practices for utilizing Cerner applications efficiently and effectively.
  • Empowered users by sharing best practices, tips, and shortcuts for efficient Cerner system navigation.
  • Acted as a liaison between clinical staff and technical support teams to ensure prompt resolution of system-related issues, minimizing workflow disruptions.
  • Enhanced physician proficiency by conducting comprehensive Cerner software training sessions.
  • Supported physicians in the transition to new electronic health record systems, minimizing disruptions to patient care.
  • Boosted user satisfaction with Cerner systems through comprehensive training sessions tailored to individual needs.
  • Ensured compliance with industry regulations by regularly monitoring user activity within the system and addressing any discrepancies promptly.
  • Maintained accurate records of all support requests, resolutions, and follow-up actions taken during activations for future reference and analysis.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Instrumental in various phases of implementation such as data abstraction, pre go live, Tier 1 & 2 support, workflow assessment, submitting for optimization and go live elbow support

EHR Consultant

Medfirst Consulting
07.2015 - Current
  • Highly regarded as a "go-to" problem solver by team leads and project manager, having completed multiple Epic and Cerner go-lives under strenuous conditions.
  • Provided expert advice on best practices for electronic health record management, contributing to higher standards of care within client organizations.
  • Reduced medical errors by implementing standardized processes for clinical documentation and data entry.
  • Contributed to organizational growth by participating in various strategic planning initiatives related to clinical informatics advancements.
  • Mentored junior team members, sharing expertise in Epic ClinDoc systems and fostering a culture of continuous learning and professional development.
  • Boosted overall clinician satisfaction by tailoring Epic ClinDoc functionalities according to individual preferences and needs.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Streamlined workflow processes for healthcare providers through expert Cerner system implementation.
  • Ensured timely resolution of technical issues by liaising between clients and product development teams as necessary.

EHR Consultant

Contract Positions
03.2014 - Current
  • Seasoned consultant having completed over 30 successful and complaint-free engagements and maintaining excellent rapport with multiple Healthcare IT companies
  • Regarded as a quality resource in my field by recruiters, project managers, team leads, fellow consultants and upper management personnel within various organizations
  • Troubleshot various technical issues related to the functionality or performance of implemented systems.
  • Facilitated smooth integration between different healthcare IT applications such as billing systems, laboratory information systems, and EHRs.
  • Safeguarded patient records and verified compliance with HIPAA standards.
  • Optimized workflows within healthcare organizations through careful analysis of current practices and integration of efficient EHR solutions.
  • Maintained open channels of communication between end-users, IT personnel, vendors, and other stakeholders to ensure optimal outcomes in managing the EHR ecosystem efficiently.
  • Increased user satisfaction with timely resolution of technical issues related to the EHR system.
  • Facilitated smooth transitions during system upgrades by offering extensive support and guidance to users.
  • Continually refined training methodologies based on evolving user needs, ensuring consistently high levels of satisfaction and efficacy among learners.
  • Improved EHR system functionality by providing comprehensive support and troubleshooting for endusers.
  • Optimized workflow efficiencies by customizing EHR configurations according to department-specific requirements.
  • Served as a subject matter expert on EHR systems, providing consultation to healthcare organizations seeking to adopt or optimize their use of this technology.
  • Enhanced EHR system usability by conducting thorough analysis and recommending improvements.
  • Facilitated communication between clinical staff and IT teams during system upgrades, ensuring a seamless transition process.
  • Provided expert guidance on EHR customization to meet unique organizational needs.
  • Evaluated user feedback on EHR functionality, using it as a basis for further improvements and refinements.
  • Established standardized protocols for entering patient data into the EHR system, reducing errors and inconsistencies across the organization.
  • Played a key role in the successful transition from paper-based records to fully electronic health record systems for multiple organizations.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Tested functional compliance of company products.
  • Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
  • Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
  • Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Improved client satisfaction by providing customized IT consultancy tailored to unique business needs and challenges.

Unit Clerk

Baptist South Hospital
01.2012 - 03.2013
  • Answered multi-line telephone system, provided information, and directed calls.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Worked effectively in fast-paced environments.

Education

Some College (No Degree) - Computer Information Systems

Auburn University Montgomery
Montgomery, AL

Skills

  • Teamwork and cooperation
  • Continuous learning and development
  • Communication and interpersonal skills
  • Technical support proficiency
  • Advanced troubleshooting
  • Training and mentoring experience
  • HIPAA compliance
  • End-user training
  • Workflow optimization
  • Help desk support
  • Application support
  • Data entry
  • Microsoft Excel, Outlook, Teams
  • Healthcare analytics
  • Healthcare IT expertise
  • EHR implementation
  • Clinical documentation
  • Clinical workflow analysis
  • User acceptance testing
  • Data migration
  • Software configuration
  • EHR troubleshooting
  • EHR user training

Proficiencies

Epic: ASAP, Beaker, Cadence, Ambulatory, Cupid, EpicCare, Bugsy, Rover, Clindoc, CPOE, Grand Central, Reporting and Analytics, CareEverywhere, Haiku, Prelude, Radiant, Cogito, Stork, EpicCare Link, Wisdom, Dragon, Personalization, SmartTools, Notewriter


Cerner: Powerchart, CPOE, PowerOrders, Ambulatory, Iview, Reg/Sched, RadNet, FirstNet, DynDoc, Dragon, Capacity Management, Discern Reporting, Favorites Fair


Soarian: Financials, Clinicals

Timeline

EHR Consultant

TEKsystems
10.2017 - Current

Cerner Activation Specialist

Bradford & Galt
08.2016 - 10.2020

EHR Consultant

Medfirst Consulting
07.2015 - Current

EHR Consultant

Contract Positions
03.2014 - Current

Unit Clerk

Baptist South Hospital
01.2012 - 03.2013

Some College (No Degree) - Computer Information Systems

Auburn University Montgomery

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Nicholas Kennedy