Nicholas Kincannon
Edmond,OK
Summary
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Crew Member
McDonald's
05.2017 - Current
- Restocked supplies, removed trash and cleaned areas
- Kept customer and food preparation areas clean and well-organized
- Greeted and served several thousand guests over audio speaker and in person with warmth, courtesy and efficiency, leading to loyal, returning customers
- Answered customer questions and took orders
- Completed opening, closing and shift change tasks by following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Handled food safely to protect customers from cross-contamination or illness risks
- Verified orders and bagged items for easy transport
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store
- Prioritized and completed tasks throughout every shift to support store operations
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin
- Cross-trained new employees by explaining rules, procedures and job responsibilities
- Mastered multiple crew functions, including order assembly, serving, cooking, hosting, bussing, counter and drive-through
- Mastered POS system
- Dealt with impatient and irritable customers to correct any issues they may have had and escalated when necessary
Education
High School Diploma -
Santa Fe High School
Edmond, OKSome College (No Degree) in Computer and Information Sciences -
Oklahoma State University - Oklahoma City
Oklahoma City, OKCompleted cyber security program spring 2017 – spring 2018 -
Francis Tuttle Technology Center - Portland
Oklahoma City, OKSkills
- Beverage Preparation
- Food Safety
- Cleaning and sanitizing
- Strong Work Ethic
- Cash Handling
- Customer Service
- Food safety knowledge
- Reliability and punctuality
Certification
- Coursera, Google IT Support professional verification, KDXKAZ5U2AN4
- Cisco, CCENT verification, #434174169449HNVI
State
OK
Additional Information
Windows 10 management (professional and home), windows 7 management (home) Microsoft word, VPN setup (simulated), printer management (mostly simulated), active directory (simulated), assembly line experience.
Zip
73012
Rewards
Employee of the month, 06/2020
City
Edmond
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Service Crew Member
McDonald's
05.2017 - Current
High School Diploma -
Santa Fe High School
Some College (No Degree) in Computer and Information Sciences -
Oklahoma State University - Oklahoma City
Completed cyber security program spring 2017 – spring 2018 -
Francis Tuttle Technology Center - Portland
Similar Profiles
Quwalyn LeeQuwalyn Lee
Customer Service Sales Representative at McDonald'sCustomer Service Sales Representative at McDonald's
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
BJ RayBJ Ray
Senior Account Manager at STERIS Instrument Management ServicesSenior Account Manager at STERIS Instrument Management Services