Nicholas King
Bradenton
Summary
Accomplished Front Desk Manager and Title Insurance Underwriter with a proven track record at Hilton and Kotner Title. Expert in customer service and problem-solving, I have enhanced guest relations and streamlined underwriting processes. My leadership has fostered professional growth in teams, significantly reducing post-closing errors and strengthening business partnerships.
Overview
15
15
years of professional experience
Work History
Front Desk Manager
Hilton
05.2017 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Title Insurance Underwriter
Kotner Title
09.2010 - Current
- Trained junior underwriters on company policies, industry regulations, and best practices for efficient workflow management.
- Created detailed procedural manuals outlining standard operating procedures within the underwriting department, improving consistency among team members'' performance levels.
- Provided guidance and support to team members during periods of high workload, ensuring that all tasks were completed accurately and on time.
- Conducted thorough research of public records, ensuring accurate information was provided in title reports.
- Maintained up-to-date knowledge of title insurance industry changes through continuous professional development opportunities such as conferences and webinars.
- Negotiated favorable terms with external vendors, lowering expenses while ensuring timely delivery of essential services such as abstracting or surveying jobs.
- Enhanced underwriting efficiency by streamlining the title review process and implementing risk assessment tools.
- Developed strong relationships with agents and lenders, providing exceptional customer service to foster ongoing business partnerships.
- Reviewed closing documents for accuracy prior to issuance of final policies, reducing post-closing errors significantly.
- Collaborated with escrow officers to resolve title issues and facilitate smooth closings for clients.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Education
Bachelor of Arts - Cinema
Southern Illinois University
CarbondaleSkills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Leadership qualities
- Conflict management
- Customer service expertise
- Guest relations
- Hospitality service expertise
Timeline
Front Desk Manager
Hilton
05.2017 - Current
Title Insurance Underwriter
Kotner Title
09.2010 - Current
Bachelor of Arts - Cinema
Southern Illinois University
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