Nicholas Knudson
West Fargo,North Dakota
Summary
Well-rounded Project Manager with 6 years of experience managing technical projects in a banking environment, while also having 7 years experience as an IT Specialist, specializing in server management, network setup, and simulations equipment operation.
Overview
15
15
years of professional experience
Work History
Project Manager
US Bank
05.2018 - Current
- Maintain open communication by presenting regular updates on project status to business line leaders.
- Oversee large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Lead and assist with technical upgrade projects for clients by working and coordinating with contractors and developers for integrations.
- Manage SharePoint sites for multiple departments, acting as their SharePoint admin.
- Focused mainly on Infrastructure projects to support call center operations across multiple states.
Sergeant First Class - IT Specialist
North Dakota Army National Guard
04.2017 - Current
- Experience upgrading servers from Microsoft Server 2012 to Server 2019.
- Create and administer various simulation training activities utilizing VBS3 and CCS (Combat Convoy Simulator).
- Facilitated best user experience through continuous support, hands on demonstrations, improvements and communication of system changes.
- Used ticketing systems to manage and process support actions and requests.
- Perform daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Operated and Maintained DoD Enterprise services and infrastructure.
Credit Underwriter
US Bank
01.2016 - 05.2018
- Communicated with customers to gather financial data to determine credit limits offered.
- Consistently achieve productivity rating over 100%, while maintaining quality rates over 98%.
- Mitigated potential credit risks by thoroughly reviewing credit bureau & relationship information.
Intelligence Analyst
North Dakota Army National Guard
06.2009 - 04.2017
- Responsible for analysis and dissemination of information for a unit of 200+ soldiers.
- Experience collaborating with international partner nations to achieve success in multinational training exercise in Africa.
- Produced reports and briefings based on collected information.
- Developed short and long-term responses to gathered intelligence.
Education
Bachelor of Arts - Criminal Justice
Minnesota State University - Moorhead
Moorhead, MN2015
Skills
- 7 years IT experience
- Active TS/SCI security clearance
- Security Certified
- Experience working with VBS3
- Comfortable presenting/briefing information to a wide audience
- Project management experience focusing on Infrastructure upgrades & enhancements
Timeline
Project Manager
US Bank
05.2018 - Current
Sergeant First Class - IT Specialist
North Dakota Army National Guard
04.2017 - Current
Credit Underwriter
US Bank
01.2016 - 05.2018
Intelligence Analyst
North Dakota Army National Guard
06.2009 - 04.2017
Bachelor of Arts - Criminal Justice
Minnesota State University - Moorhead