Nicholas Kong
Tucson,AZ
Summary
Skilled Contractor with wide-ranging experience in residential and commercial construction projects. Strengths include project management, client relationship building, and problem-solving skills. Previous work highlights include successful completion of complex projects under budget and ahead of schedule, demonstrating strong leadership and commitment to quality.
Overview
16
16
years of professional experience
Work History
Electrical Sub-Contractor
Self Employed Contractor
Tucson, AZ
08.2020 - 05.2023
- Repair and replace wiring.
- Read blueprints and schematics.
- Document repairs and modifications.
- Work with architects, contractors, and clients.
- Diagnose and address functionality and safety issues.
- Kept clients informed about progress status updates throughout the entire process.
- Developed detailed plans for projects based on customer needs and expectations.
- Identified potential issues or risks that could impact the successful completion of projects.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
- Evaluated existing structures for repair or replacement options.
- Visited job sites and reviewed renovation plans to ascertain projects.
Residential Plumber
Wakefeild plumbing
Marana, AZ
05.2020 - 05.2023
- Installed new water heaters and hot water tanks in residential homes.
- Ran tests on newly installed fixtures for proper operation.
- Monitored drain flow rates while installing sewage disposal systems in residences.
- Performed maintenance on existing plumbing systems including cleaning traps and drains.
- Replaced corroded pipes with new ones according to code regulations.
- Replaced worn out valves in residential plumbing systems.
- Tested pressure levels of water lines before connecting them to main supply lines.
- Inspected drainage systems to identify blockages or other issues.
- Worked with gas lines in order to safely connect appliances like stoves or ovens.
- Repaired leaking pipes and fixtures, such as toilets, sinks, showers, and faucets.
- Located and repaired leaks in water supply lines.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Ensured that all work complied with relevant local codes and regulations.
- Documented all work performed for each job site visit.
- Maintained a clean working environment throughout the duration of each job.
- Collaborated with other contractors when necessary in order to complete projects efficiently.
- Used special tools such as augers, snakes, saws, drills, threading machines.
- Read blueprints and diagrams to accurately install piping systems within buildings.
- Completed walk-throughs of completed systems to verify code adherence.
- Resolved customer complaints promptly and professionally.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
Customer Service Representative
Circle K
Tucson, AZ
06.2019 - 05.2020
- Resolved all customer issues to maintain high standards of customer satisfaction
- Responded to questions about local area and company services
- Eliminated safety hazards, removed soiled items and collected trash from customer areas
- Maintained cleanliness, neatness and organization of all areas
- Answered customers' questions and addressed problems and complaints in person and via phone
- Worked as team member to provide highest level of service to customers
- Verified that all merchandising standards were maintained daily
- Consistently put customers first by handling needs with sense of urgency and compassion
- Opened and closed the department, which included counting cash drawers and making bank deposits
- Built customer confidence by actively listening to concerns and giving appropriate feedback
Supervising Agent
American Income Life
Tempe
10.2018 - 11.2019
- Refined leadership skills and trained to identify and elevate next gen leaders
- Observed performance of agents and provided feedback when needed
- Provided leadership and training for new agents regarding industry best practices and company policies
- For new agents on the sales process and relationship building while maintaining current accounts and sales numbers
- Held interviews, hired and led team of agents
- Identified potential buyers through cold calling
- Monitored all agents to ensure compliance with AIL's performance standards and policies
- Conducted regular meetings with team members to review individual goals and objectives.
Life Insurance Agent
American Income Life
Tempe
07.2018 - 11.2019
- Provided quick turnaround time when customers called with questions, usually within 2 hours
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Offered policy guidance and management to promote asset protection
- Researched the strengths and weaknesses of competitors to develop strategies for increasing new business
- Communicated with clients to understand needs and identify best policies for each case
- Engaged customers and provided high level of service by carefully explaining details about documents
- Upsold products to policyholders and potential new clients
- Analyzed customer needs and provided best options, upselling products and services
Tire and Lube Express Technician
Walmart
Tucson, AZ
01.2013 - 01.2015
- Utilized computers to access manufacturer technical information related to repairs being performed on vehicles.
- Tested batteries using specialized equipment such as hydrometers and load testers.
- Performed oil changes, tire rotations and other preventive maintenance services on customer vehicles.
- Communicated effectively with customers regarding their concerns about their vehicles' performance issues.
- Educated customers on the importance of regular vehicle maintenance services.
- Provided estimates for additional repair work needed beyond what was requested by the customer.
- Maintained an organized work area including cleaning tools and wiping up spills immediately after use.
- Disposed of hazardous materials in accordance with local regulations.
- Ensured that all tools were properly stored away after each shift.
- Completed paperwork accurately documenting all service performed on each vehicle.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked vehicle for leaks and topped off fluids.
Automotive Technician
Big O Tires
Tucson, AZ
03.2007 - 01.2009
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Inspected vehicle engines and other components to identify potential issues.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Adjusted headlights for proper alignment per customer request.
- Maintained a clean working environment at all times.
- Attended technical training courses when available to increase knowledge base.
- Adhered strictly to company policies concerning quality control standards.
- Communicated effectively with customers about repair progress and costs involved.
- Monitored shop equipment to maintain safe working condition.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
Education
LIFE AND HEALTH INSURANCE -
Pima Community College
07.2018
GED in General Studies -
Mountain View High School
LIFE AND HEALTH FOR ARIZONA NEWMEXICO EXTENSION -
Skills
- Safety understanding
- Customer Support
- Adaptability and Flexibility
- Task Prioritization
- Team Collaboration
- Problem-solving aptitude
- Professionalism
- Excellent Communication
Timeline
Electrical Sub-Contractor
Self Employed Contractor
08.2020 - 05.2023
Residential Plumber
Wakefeild plumbing
05.2020 - 05.2023
Customer Service Representative
Circle K
06.2019 - 05.2020
Supervising Agent
American Income Life
10.2018 - 11.2019
Life Insurance Agent
American Income Life
07.2018 - 11.2019
Tire and Lube Express Technician
Walmart
01.2013 - 01.2015
Automotive Technician
Big O Tires
03.2007 - 01.2009
LIFE AND HEALTH INSURANCE -
Pima Community College
GED in General Studies -
Mountain View High School
LIFE AND HEALTH FOR ARIZONA NEWMEXICO EXTENSION -
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