Nicholas Koszewski
Lincoln,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Iron Connect
11.2023 - 06.2024
- Utilized data tools to monitor KPIs and inform strategies that boost customer engagement and product adoption.
- Conducted persuasive presentations during quarterly business reviews to ensure successful service renewals.
- Fostered strong relationships through on-site visits and active listening to understand customer pain points.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Customer Success Specialist
Neogen
07.2023 - 11.2023
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Collaborated with cross-functional teams using data insights for customized solutions enhancing product understanding.
- Communicated effectively across organizational levels ensuring timely resolution of Tier | & II inquiries.
- Engaged customers actively by addressing their needs promptly leading to improved satisfaction rates.
Business Development Representative
Buildertrend
08.2022 - 06.2023
- Proactively prospected, educated, and qualified leads to cultivate sales-ready opportunities
- Efficiently posted and maintained data in CRM system to optimize lead management
- Demonstrated adaptability by thriving in a fast-paced environment while maintaining 150+ outbound dials per day and exceed monthly quota every month in 2023
English Teacher
VIPKID
10.2018 - 08.2021
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Customer Success Specialist
Allo Communications
08.2017 - 09.2018
- Successfully managed a portfolio of clients, resulting in a higher retention rate and increased upsell opportunities
- Coordinated with cross-functional teams to implement customer feedback
- Proactively identified and resolved customer issues, reducing escalations, and improving overall customer experience.
Education
Bachelor of Science - Kinesiology
Concordia University
Seward, NE05.2017
Skills
- Customer Account Management
- Client Relations
- Customer Retention
- Stakeholder Management
Certification
- TEFL
Timeline
Customer Success Manager
Iron Connect
11.2023 - 06.2024
Customer Success Specialist
Neogen
07.2023 - 11.2023
Business Development Representative
Buildertrend
08.2022 - 06.2023
English Teacher
VIPKID
10.2018 - 08.2021
Customer Success Specialist
Allo Communications
08.2017 - 09.2018
Bachelor of Science - Kinesiology
Concordia University
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