Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicholas Koukerjinian

Gainesville,VA

Summary

Highly adaptable individual bringing 10+ years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Overview

4
4
years of professional experience

Work History

Service Writer

RPM Autohaus
Gainesville, VA
12.2022 - 05.2024
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Communicated repair information to customers in a professional manner.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Maintained customer database with current contact information and vehicle records.
  • Processed payments for completed services using cash register or point-of-sale systems.
  • Monitored inventory levels of shop supplies and ordered new materials when needed.
  • Resolved customer complaints regarding service quality or billing issues promptly and professionally.

Server

Eggspectation
Chantilly, VA
12.2021 - 02.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Assistant Head Chef

Cedar Bay Authentic Lebanese Restaurant
Gainesville, VA
03.2020 - 11.2021
  • Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
  • Trained new kitchen staff in food safety regulations and proper cooking techniques.
  • Ordered food supplies from vendors to maintain adequate stock levels.
  • Inspected ingredients and equipment to ensure they meet quality standards.
  • Supervised the preparation of meals according to customer orders in a timely manner.
  • Conducted daily line-checks of all products used in meal preparation for freshness and quality assurance.
  • Resolved conflicts between kitchen staff members in a professional manner.
  • Reviewed purchase orders for accuracy prior to submitting them for approval.

Education

Associate of Science - Cyber Security

ECPI University
Manassas, VA

Skills

  • Customer Service
  • Communicating with clients
  • Strong Organization
  • Sales Transactions
  • Product and service knowledge
  • Food Delivery
  • Safe Food Handling
  • Table Setting
  • Supply Restocking
  • Guest Engagement
  • Food Running
  • Table Bussing
  • Order Accuracy
  • Guest Relations Management
  • Cleanliness standards
  • Ordering Procedures
  • Point of Sale (POS) system operations
  • Guest Seating
  • Cash Handling
  • Reservation Management

Languages

Armenian
Native/ Bilingual

Timeline

Service Writer

RPM Autohaus
12.2022 - 05.2024

Server

Eggspectation
12.2021 - 02.2024

Assistant Head Chef

Cedar Bay Authentic Lebanese Restaurant
03.2020 - 11.2021

Associate of Science - Cyber Security

ECPI University

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Nicholas Koukerjinian