Nicholas Koukerjinian
Gainesville,VA
Summary
Highly adaptable individual bringing 10+ years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
4
4
years of professional experience
Work History
Service Writer
RPM Autohaus
Gainesville, VA
12.2022 - 05.2024
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
Server
Eggspectation
Chantilly, VA
12.2021 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Assistant Head Chef
Cedar Bay Authentic Lebanese Restaurant
Gainesville, VA
03.2020 - 11.2021
- Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Ordered food supplies from vendors to maintain adequate stock levels.
- Inspected ingredients and equipment to ensure they meet quality standards.
- Supervised the preparation of meals according to customer orders in a timely manner.
- Conducted daily line-checks of all products used in meal preparation for freshness and quality assurance.
- Resolved conflicts between kitchen staff members in a professional manner.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
Education
Associate of Science - Cyber Security
ECPI University
Manassas, VASkills
- Customer Service
- Communicating with clients
- Strong Organization
- Sales Transactions
- Product and service knowledge
- Food Delivery
- Safe Food Handling
- Table Setting
- Supply Restocking
- Guest Engagement
- Food Running
- Table Bussing
- Order Accuracy
- Guest Relations Management
- Cleanliness standards
- Ordering Procedures
- Point of Sale (POS) system operations
- Guest Seating
- Cash Handling
- Reservation Management
Languages
Armenian
Native/ Bilingual
Timeline
Service Writer
RPM Autohaus
12.2022 - 05.2024
Server
Eggspectation
12.2021 - 02.2024
Assistant Head Chef
Cedar Bay Authentic Lebanese Restaurant
03.2020 - 11.2021
Associate of Science - Cyber Security
ECPI University
Similar Profiles
JONATHAN FINNJONATHAN FINN
Lead Technician at Rpm AutohausLead Technician at Rpm Autohaus
Matthew SandovalMatthew Sandoval
Automotive Technician at Long Beach Autohaus/Euro Car MastersAutomotive Technician at Long Beach Autohaus/Euro Car Masters
Khalife DavisKhalife Davis
Auto Mechanic Technician at Velocity AutohausAuto Mechanic Technician at Velocity Autohaus