Summary
Overview
Work History
Education
Skills
Interests
Timeline
Nicholas Kuhlke

Nicholas Kuhlke

Stow,OH

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in food safety compliance and exceptional problem-solving skills at Target. My proactive approach led to significant improvements in service standards and operational efficiency, demonstrating a keen ability to mentor teams and manage resources effectively.

Overview

4
4
years of professional experience

Work History

Food and Beverage Team Leader

Target
10.2023 - Current
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Maintained highest standards for beverage quality and service.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Controlled food costs and managed inventory.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.

Guest Advocate

Target
06.2022 - 09.2023
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Trained new personnel regarding company operations, policies and services.
  • Implemented and developed customer service training processes.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved customer inquiries and complaints quickly.

Theater Crew Member

AMC Theatres
02.2022 - 04.2022
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Worked with other staff members for smooth theater operations.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Secured theater at end of each shift to prevent theft of theater items.

Sales Associate

Kohls Department Store
12.2020 - 02.2021
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelors - Accounting

The University of Findlay, Findlay, OH

Took a years worth of classes while playing soccer during the fall semester.

High School Diploma -

Stow Munroe Falls High School, Stow, OH
05.2021

Skills

  • Waste reduction
  • Sanitation standards
  • Nutritional advice
  • Food presentation
  • Sales growth
  • Food safety compliance
  • Labor management
  • Operations oversight
  • Food and beverage operations
  • Ordering supplies
  • Worker training
  • Recruitment
  • Work area inspection
  • Order processing
  • Quality control
  • Coaching
  • Mentoring
  • Complaint resolution
  • Client support
  • Attention to detail
  • Evaluating employee work

Interests

Love watching soccer on the weekend and getting together with friends!

Timeline

Food and Beverage Team Leader - Target
10.2023 - Current
Guest Advocate - Target
06.2022 - 09.2023
Theater Crew Member - AMC Theatres
02.2022 - 04.2022
Sales Associate - Kohls Department Store
12.2020 - 02.2021
The University of Findlay - Bachelors, Accounting
Stow Munroe Falls High School - High School Diploma,

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Nicholas Kuhlke