Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Kwapil

Racine,WI

Summary

Experienced telecommunications worker with 15 years overseeing complex network installations, upgrades and security enforcement. Talented at leading critical system design, rollout and performance monitoring to achieve necessary thresholds. Detail-oriented approach to collaborating on interface specifications and protocols to meet access and informational demand. Provided crucial contributions to evaluation, maintenance and training supervision.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Global Network Services

Lumen Technologies
Monroe, LA
03.2019 - Current
  • Managed global network services operations and implemented operational best practices.
  • Coordinated with vendors to ensure the delivery of high-quality service levels.
  • Provided technical support for all global network services, including troubleshooting and problem resolution.
  • Monitored performance metrics for global network services and developed strategies to improve them.
  • Collaborated with cross-functional teams to ensure successful deployment of new products or features on a global scale.
  • Maintained up-to-date knowledge of industry trends in order to anticipate changes in technology.
  • Implemented processes and procedures to ensure compliance with applicable regulations.
  • Provided guidance and assistance when needed during implementations or upgrades of systems used by the organization.
  • Maintained infrastructure performance by monitoring, performance tuning and troubleshooting surfaced issues.
  • Developed, tested, evaluated and installed network upgrades to meet organizational performance thresholds.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Maintained inventory of parts for emergency repairs.
  • Implemented and provided technical support for voice services and equipment.

Infrastructure and Repair Technician

Apex Systems
Brookfield, WI
05.2018 - 03.2019
  • Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
  • Ensured compliance with safety standards when performing repairs or servicing equipment.
  • Responded quickly to emergency repair calls from customers.
  • Assisted in the installation of new operating systems and software packages.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Followed repair processes, driving high quality and short cycle time.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.

Cable Technician

AT&T Wisconsin Bell
Milwaukee, Wisconsin
08.2011 - 03.2018
  • Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock
  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests
  • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods
  • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks
  • Clean and maintain tools, test equipment, and motor vehicles
  • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment
  • Collaborate with other workers to locate and correct malfunctions
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints
  • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status
  • Designate cables available for use
  • Determine viability of sites through observation, and discuss site locations and construction requirements with customers
  • Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems
  • Drive crew trucks to and from work areas
  • Inspect equipment on a regular basis to ensure proper functioning
  • Install updated software, and programs that maintain existing software or provide requested features such as time-correlated call routing
  • Measure distances from landmarks to identify exact installation sites for equipment
  • Note differences in wire and cable colors so that work can be performed correctly
  • Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions
  • Remove and remake connections to change circuit layouts, following work orders or diagrams
  • Remove and replace plug-in circuit equipment
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation
  • Test connections to ensure that power supplies are adequate and that communications links function
  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses
  • Remove loose wires and other debris after work is completed
  • Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment
  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, polarity probes, and other hand tools.

Education

Fiber Optic splicing, Advanced Fiber Optic splicing, and Fundamentals of Data Comm./Networks -

APT College
10.2017

High School Diploma, AP Accounting, AP Business Courses, General Education, and Advanced Trigonometry -

Horlick High School
06.2009

Skills

  • Change management processes
  • Disaster Recovery Planning
  • Vendor Relationship Management
  • Budgeting and cost control
  • Cross-functional team leadership
  • Troubleshooting methods
  • Testing protocols
  • IP Addressing and Subnetting
  • Network configuration
  • Windows 95/98/2000/XP/XP Pro/NT

Certification

  • 100% Customer satisfaction award
  • FOA Fiber splicing Certificate holder and Certified
  • FOA Advanced Fiber Certificate holder and Certified

Timeline

Global Network Services

Lumen Technologies
03.2019 - Current

Infrastructure and Repair Technician

Apex Systems
05.2018 - 03.2019

Cable Technician

AT&T Wisconsin Bell
08.2011 - 03.2018

Fiber Optic splicing, Advanced Fiber Optic splicing, and Fundamentals of Data Comm./Networks -

APT College

High School Diploma, AP Accounting, AP Business Courses, General Education, and Advanced Trigonometry -

Horlick High School

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