Nicholas Lacy
Lodi,CA
Summary
Qualified professional who is highly goal-oriented and proficient at meeting and exceeding established goals and objectives related to training, project planning, sales, education and client relations. Detail oriented professional with strong interpersonal skills and the ability to learn concepts quickly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Risk Specialist
USI Insurance Services LLC
Rancho Cordova, CA
05.2023 - Current
- Advised clients on how to minimize their exposure to potential losses due to unforeseen circumstances or events.
- Conducted detailed analysis of customer's financial profile to identify potential risks and create appropriate insurance plan options.
- Developed comprehensive risk management strategies for clients by analyzing their current coverage and identifying gaps in protection.
- Provided clients with information about available products and services related to risk management and insurance options.
- Negotiated terms and conditions of policies with underwriters based on client needs.
- Explained the process to clients involved in filing a claim against an insurer in case of losses incurred by a client.
- Identified areas where claims may be rejected due to non-compliance with applicable laws and regulations.
Insurance Agency Owner
Farmers Insurance
Sacramento, CA
07.2022 - 04.2023
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies and marketing efforts to increase revenue and target new markets.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
District Manager Associate
Farmers Insurance
Elk Grove, CA
05.2021 - 07.2022
- Collaborated with District Manager to improve recruitment of agents and strategized marketing outreach programs.
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
- Sourced, qualified and conducted screening interviews with job candidates.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Mentored team members by demonstrating best practices for sales and customer service.
Partner Account Manager
eHealth, Inc
Gold River, CA
01.2020 - 03.2021
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Developed and implemented advertising strategies to drive substantial growth in overall external partner sales and retention areas.
- Tracked and assessed campaign performance through Tableau database reporting to make immediate changes to underperforming strategies.
- Lead new partner kickoff meetings to review project requirements, schedules and compliance. Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
- Handled continuous project monitoring and management, including developing forecasts, tracking response and conversion performance, expenses and approving payments for partner accounts.
Subject Matter Expert
eHealth, Inc
Orlando, FL
07.2019 - 01.2020
- Provided leadership and training for new agents regarding industry best practices and company policies for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
- Coordinated with VPs, Directors, and Operational Managers to provide support for agents and supervisors at Dialog Direct.
- Developed insurance cross-selling opportunities in partnership for agents and supervisors to implement.
- Aided senior leadership during executive decision-making by generating daily reports to recommend corrective actions and improvements.
- Exceeded team goals by partnering with staff to share and implement best practices.
Medicare Sales Representative
eHealth, Inc
Gold River, CA
08.2016 - 07.2019
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Saint Joseph Notre Dame High School
Alameda, CA2012
Certification
- Property & Casualty/Life, Accident & Health License#: 0K81245
References
Scott Justice Regional Practice Leader USI Insurance Services (619) 536-3372 Rodolfo Cedre District Manager Farmers (916) 677-6356, Brooke Thomas Director eHealth, Inc (801) 651-1785
Timeline
Personal Risk Specialist
USI Insurance Services LLC
05.2023 - Current
Insurance Agency Owner
Farmers Insurance
07.2022 - 04.2023
District Manager Associate
Farmers Insurance
05.2021 - 07.2022
Partner Account Manager
eHealth, Inc
01.2020 - 03.2021
Subject Matter Expert
eHealth, Inc
07.2019 - 01.2020
Medicare Sales Representative
eHealth, Inc
08.2016 - 07.2019
High School Diploma -
Saint Joseph Notre Dame High School
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