Nicholas Lanasa
De Soto,MO
Summary
Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Community Counseling Center
Cape Girardeau, MO
10.2022 - 10.2024
- Assessed patient behavior, reactions and responses to treatment plans.
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
- Observed patients' behaviors during recreational activities and outings.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Organized daily activities such as arts and crafts, games, music therapy., that promote healthy coping skills.
- Responded promptly to any emergency situations that may arise within the facility.
- Completed patient reports daily and submitted to management for evaluation.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Conducted searches of clients upon return to facility.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Cook
McDonald's
Cape Girardeau, MO
09.2021 - 10.2022
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Received and stored food and supplies.
- Made meals in accordance with company standards and requirements.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Shift Lead Manager
Taco Bell
Cape Girardeau, MO
12.2020 - 07.2021
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Monitored performance of staff to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Provided feedback to team members on their performance levels.
- Assisted in the development of short-term goals for each shift.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Addressed any issues or concerns raised by staff during shifts.
- Ensured proper stock levels were maintained throughout the shift.
Cook
Marcus Theatres
Cape Girardeau, MO
07.2020 - 09.2020
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Sales Associate
Walmart
De Soto, MO
07.2015 - 08.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
Education
Some College (No Degree) - History
Southeast Missouri State University
Cape Girardeau, MOSkills
- Conflict Resolution
- Documentation skills
- Mental Health Support
- Crisis Intervention
- Behavior Modification Techniques
- Client Transportation
- Security procedures knowledge
- Skill-building exercises
- Employee Training
- Team motivation
- Mentoring and Coaching
- Delegating Work
Certification
- CPR Certified
- PRO-ACT Certified
- Serve Safe Certified
References
References available upon request.
Timeline
Behavioral Health Technician
Community Counseling Center
10.2022 - 10.2024
Cook
McDonald's
09.2021 - 10.2022
Shift Lead Manager
Taco Bell
12.2020 - 07.2021
Cook
Marcus Theatres
07.2020 - 09.2020
Sales Associate
Walmart
07.2015 - 08.2016
- CPR Certified
- PRO-ACT Certified
- Serve Safe Certified
Some College (No Degree) - History
Southeast Missouri State University
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