Nicholas Lara
Houston,TX
Summary
Dynamic Parts Specialist with proven expertise at HTX Forklifts, enhancing customer satisfaction through exceptional service and efficient inventory management. Skilled in parts identification and problem-solving, I successfully streamlined operations, improved order accuracy, and fostered strong vendor relationships, ensuring timely delivery and optimal stock levels.
Overview
4
4
years of professional experience
Work History
Parts Specialist
HTX Forklifts
Houston, TX
03.2021 - 04.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Education
Mathematics
Yes Prep Fifth Ward
Houston, TX05.2020
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Parts identification
- Customer service
- Ordering parts
- Verbal and written communication
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Inventory management
- Improving customer satisfaction
- Team collaboration
- Parts department organization
Timeline
Parts Specialist
HTX Forklifts
03.2021 - 04.2025
Mathematics
Yes Prep Fifth Ward