Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Lara

Houston,TX

Summary

Dynamic Parts Specialist with proven expertise at HTX Forklifts, enhancing customer satisfaction through exceptional service and efficient inventory management. Skilled in parts identification and problem-solving, I successfully streamlined operations, improved order accuracy, and fostered strong vendor relationships, ensuring timely delivery and optimal stock levels.

Overview

4
4
years of professional experience

Work History

Parts Specialist

HTX Forklifts
03.2021 - 04.2025
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Adhered to company guidelines for performance and compliance.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.

Education

Mathematics

Yes Prep Fifth Ward
Houston, TX
05.2020

Skills

  • Shipping and receiving
  • Warehouse operations
  • Returns processing
  • Packaging and labeling
  • Parts identification
  • Customer service
  • Ordering parts
  • Verbal and written communication
  • Order fulfillment
  • Problem-solving skills
  • Shipping coordination
  • Inventory management
  • Improving customer satisfaction
  • Team collaboration
  • Parts department organization

Timeline

Parts Specialist

HTX Forklifts
03.2021 - 04.2025

Mathematics

Yes Prep Fifth Ward

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Nicholas Lara