Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicholas Larson

Sidney,MT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Experience Manager

Anytime Fitness
Sidney, MT
07.2023 - 02.2024
  • I was in charge of managing and upholding both parties in contracts/agreements that have been signed
  • I manage training clients as well
  • Ensuring they are staying active and getting them scheduled for workouts during times that work with their busy schedules
  • I also maintain the cleanliness of the gym and it's equipment with health standards in mind
  • Along with safety precautions checking and evaluating machines to ensure everyone's safety
  • I manage my trainers time and schedule as well ensuring her schedule works well with her needs as well as the clienteles.
  • Collaborated with other departments to address customer issues effectively and efficiently.
  • Created training materials for new team members regarding customer service standards, policies and procedures.
  • Developed strategies for improving the overall member experience across all channels.
  • Ensured compliance with applicable laws related to privacy protection, fraud prevention.
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information when needed.
  • Assisted in resolving escalated issues from customers or other departments within the organization.
  • Actively listened to customers' needs and concerns while providing solutions that best meet their requirements.
  • Maintained an organized filing system for tracking interactions with customers as well as any follow-up actions taken.
  • Provided support during peak times such as holidays or special events when additional help was needed.

Retail Sales Associate

High caliber sports
Sidney, MT
11.2022 - 07.2023
  • I was a primary guns, ammo, and parts sales associate
  • I deal with face to face interactions with several customers a day
  • I am also capable of de-escalating worked up customers or situations that may arise as part of my training.
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Ensured compliance with all applicable laws regarding sale of age-restricted items.
  • Kept informed about new products arriving at the store on a regular basis.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.
  • Created price tags and merchandise signs for new items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assessed customer product needs and interests in order to best recommend suitable items.

Apprentice Roofer

Thiel Brothers Roofing
Sidney, MT
04.2019 - 10.2022
  • I was a roofing apprentice with skills in team work, roofing application, running machinery, siding metal, welding, carpentry work, and basic on the job learning
  • Which usually meant solving problems, either as part of a team or individually, depending upon different situations.
  • Assisted experienced roofers with installation of shingles and other materials.
  • Measured, cut, and installed metal flashing to prevent water leakage.
  • Installed insulation and ventilation systems in attics as required.
  • Repaired damaged roofs by replacing tiles or applying waterproof sealants.
  • Inspected roofs for signs of damage or wear and tear.
  • Replaced broken tiles or shingles on residential and commercial buildings.
  • Cleaned up the work area after each job was completed.
  • Used hand tools such as hammers, saws, drills, levels, tape measures.
  • Identified potential safety hazards and reported them to supervisor immediately.
  • Maintained a safe working environment by adhering to all safety regulations and procedures.
  • Climbed ladders to access hard-to-reach areas of the roof safely.
  • Removed old roofing material before installing new ones.
  • Ensured that all materials used met industry standards for quality control.
  • Performed minor repairs such as caulking gaps between eaves troughs and fascia boards.
  • Attended training sessions to stay up-to-date with industry standards and best practices.
  • Sealed joints around chimneys, vents, skylights and other protrusions with appropriate sealant material.
  • Collaborated with other team members on larger projects requiring multiple workers.
  • Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
  • Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
  • Followed manufacturer specifications to remove old roofing materials and install new roofs.
  • Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
  • Communicated clearly and reliably with foreman and crew leaders, highlighting safety concerns and detailing project progress.
  • Maintained and repaired roofing tools and equipment.
  • Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
  • Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
  • Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.
  • Participated in all phases and types of commercial roofing.
  • Set up ladders or scaffolding to safely access roof.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Operated equipment with strong focus on safety and ground communication.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Added vapor barriers or insulating materials on flat roofs.

Operator

Watco Supply Chain Services International, LLC
Dore, ND
05.2018 - 03.2019
  • I was in charge of filling tankers and loading semis with frack sand, y-grade, and acid
  • Also was needed to be able to run equipment such as forklifts and company vehicles.
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Assisted in the setup of production lines according to customer specifications.
  • Verified accuracy of material measurements before loading into machines.
  • Ensured that all materials used were up to standard and free from defects.
  • Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
  • Conducted regular inspections of machinery to identify any potential issues or malfunctions.
  • Adjusted feed rates and machine speeds as required during operation.
  • Documented daily production results accurately and completely.
  • Loaded raw materials into hoppers or other feeding devices prior to processing.
  • Followed established safety procedures while operating machinery and working around hazardous materials.
  • Checked product quality against specified standards at each stage of production process.
  • Reported any discrepancies or abnormalities in the production process immediately to supervisor.
  • Provided training assistance to new operators on proper machine operation techniques.
  • Kept abreast of changes in technology related to job duties through continuing education courses.
  • Reported failures, malfunctions or wear issues on equipment to supervisor.
  • Learned and followed safety and emergency procedures.
  • Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
  • Rotated among various workstations, performing work necessary to meet production needs.
  • Inspected finished products to verify conformity to quality standards.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Troubleshot and diagnosed equipment malfunctions to minimize downtime.
  • Checked control panel and gauges during equipment operation.
  • Utilized hand and power tools and heavy machinery during manufacturing processes.
  • Handled various mechanical and technical machinery during manufacturing process.
  • Assessed and corrected jams in equipment.
  • Monitored product flow through feed conveyor.
  • Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Used daily system logs to document production information, discussing issues with management.
  • Hand-assembled needed parts with bolts and screws.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.

Education

Some College (No Degree) - Criminal justice and welding

MSU Billings
Billings Montana

Skills

  • Fabrication
  • Construction
  • Carpentry
  • Freight Experience
  • Retail sales
  • Retail math
  • Computer skills
  • MIG welding
  • Stick welding
  • Siding
  • Forklift
  • Manlift
  • Telehandler operation
  • Hold a current valid drivers license
  • Point of sales experience
  • Handled hazardous materials
  • Commercial Roofing
  • Machinery maintenance
  • Flatbed trailers
  • Hauling equipment using a pickup
  • Tie down and haul light equipment to and from jobs
  • Delivery Driver Experience
  • Concrete work
  • Management (1 year)
  • Physical education (1 year)
  • Personal training (1 year)
  • Continuing education credits (1 year)
  • Sales
  • Heavy lifting
  • Driving
  • Welding
  • Freight
  • Flatbed
  • Customer service

Certification

Driver's License

CPR/AED Certification

Languages

English
Professional

Timeline

Member Experience Manager

Anytime Fitness
07.2023 - 02.2024

Retail Sales Associate

High caliber sports
11.2022 - 07.2023

Apprentice Roofer

Thiel Brothers Roofing
04.2019 - 10.2022

Operator

Watco Supply Chain Services International, LLC
05.2018 - 03.2019

Some College (No Degree) - Criminal justice and welding

MSU Billings

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