Nicholas Lascari
Pentwater,MI
Summary
Dynamic professional with comprehensive expertise in restaurant operations and team leadership, excelling in customer relationship management and event coordination while consistently delivering exceptional service and cultivating positive team environments to propel business growth.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Owner/Operator
Gull Landing
Pentwater, MI
05.2023 - Current
- Managed daily restaurant operations, including staff scheduling and budgeting.
- Oversaw inventory control and supply chain management to ensure optimal stock levels.
- Developed and implemented marketing strategies that increased customer engagement.
- Ensured consistent compliance with health and safety regulations across all operations.
- Trained and mentored new staff on service standards to enhance team performance.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction.
- Coordinated special events and catering services for local businesses, boosting revenue.
- Optimized profits by controlling food, beverage, and labor costs effectively.
Supervisor II, Food and Nutritional Services
Trinity Health Shelby Hospital
Shelby , MI
11.2021 - 04.2023
- Developed strategic plans to enhance efficiency, reduce costs, and increase profits.
- Established specific project goals to measure progress and evaluate outcomes.
- Collaborated with human resources to optimize employee management and organizational planning.
- Monitored operations and analyzed metrics to assess company performance.
- Evaluated compliance of company operations with safety standards.
- Identified improvement areas, guiding decision-makers in implementing necessary changes.
- Maintained positive relationships with staff and management to foster teamwork.
- Managed staff scheduling to ensure adequate coverage during peak periods.
Lead Line Cook
Jolly Plate
Scottville, MI
11.2020 - 11.2021
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Maintained high standards of food safety and sanitation practices in the kitchen.
- Trained new cooks on cooking techniques and kitchen operations procedures.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Kept stations stocked and ready for use to maximize productivity.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Followed proper food handling methods and maintained correct temperature of food products.
- Performed other related duties as assigned by the Head Chef or Kitchen Manager.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Cooked multiple orders simultaneously during busy periods.
- Collaborated with team to deliver timely service of items.
Kitchen Manager
P.M. Steamers
Ludington , MI
05.2020 - 10.2020
- Managed kitchen operations and staff to ensure smooth workflow.
- Trained new kitchen staff in food safety and preparation techniques.
- Oversaw inventory management and ordering of supplies for efficiency.
- Enforced health and safety regulations to maintain a safe kitchen environment.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assistant General Manager
Charley's Crab
Grand Rapids, MI
01.2020 - 05.2020
- Streamlined daily restaurant operations and staff activities for enhanced efficiency.
- Trained new staff on service procedures and effective customer engagement strategies.
- Conducted regular meetings to communicate updates and foster teamwork initiatives.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Monitored compliance with customer service standards to maintain high-quality service.
- Performed administrative tasks, including filing paperwork and preparing essential documents.
- Led team members in achieving targets through motivation and collaboration.
- Assisted in recruitment by conducting interviews with potential candidates.
General Manager
P.M. Steamers
Ludington, MI
09.2013 - 01.2020
- Oversaw budget planning and resource allocation for multiple departments.
- Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Delivered exceptional client experiences through proactive leadership of associates and managers.
- Resolved customer complaints swiftly while upholding high service delivery standards.
- Maintained vendor relationships to secure optimal pricing on supplies and materials.
- Trained employees on duties, policies, and procedures to enhance operational efficiency.
- Administered employee discipline through verbal and written warnings as necessary.
- Conducted regular meetings with senior management to assess progress against objectives.
Education
Associate Of Applied Arts & Science (AAAS) - Sales/Marketing
West Shore Community College
Scottville, MI05-2012
High School Diploma -
Pentwater Public Schools
Pentwater, MI06-1999
Skills
- Budgeting
- Inventory management
- Marketing strategy
- Staff training
- Event coordination
- Customer relationship management
- Problem solving
- Critical thinking
- Time management
- Documentation and reporting
- Client relationship management
- Operations oversight
Certification
Serve Safe Certification-National Restaurant Association
References
References available upon request.
Timeline
Owner/Operator
Gull Landing
05.2023 - Current
Supervisor II, Food and Nutritional Services
Trinity Health Shelby Hospital
11.2021 - 04.2023
Lead Line Cook
Jolly Plate
11.2020 - 11.2021
Kitchen Manager
P.M. Steamers
05.2020 - 10.2020
Assistant General Manager
Charley's Crab
01.2020 - 05.2020
General Manager
P.M. Steamers
09.2013 - 01.2020
Associate Of Applied Arts & Science (AAAS) - Sales/Marketing
West Shore Community College
High School Diploma -
Pentwater Public Schools