Nicholas Latta
Yukon,OK
Summary
Dynamic Operations Manager with a proven track record at Hatch Early Mood Food, excelling in team leadership and problem-solving. Enhanced workflow efficiency and guest relations through strategic training and conflict mediation. Proficient in cash management and supervising transactions, consistently delivering exceptional service and driving repeat business.
Overview
7
7
years of professional experience
Work History
Operations Manager / Server
Hatch Early Mood Food
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Server / Shift Lead
Mahogany
06.2021 - 05.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Melting Pot
08.2018 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Engineering
Oklahoma State University
Stillwater, OKNo Degree - Kinesiology
University of Central Oklahoma
Edmond, OKSkills
- Problem-solving
- Team leadership
- Cash management
- Proficient in Microsoft Excel and Word
- Client relations
- Workflow optimization
- Delegation
- Conflict mediation
Accomplishments
- Promoted to Operations Manager after 1.5 years with the company.
- Earned the “Employee of the Quarter” Award in 2024 for consistently assisting team members, being punctual, and always having a positive mindset.
Timeline
Operations Manager / Server
Hatch Early Mood Food
05.2023 - Current
Server / Shift Lead
Mahogany
06.2021 - 05.2023
Server
Melting Pot
08.2018 - 04.2021
No Degree - Engineering
Oklahoma State University
No Degree - Kinesiology
University of Central Oklahoma
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