Overview
Work History
Education
Skills
Certifications
Certification
Timeline
Generic

Nicholas Lau

Monrovia,CA

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Assistant

Kellogg West
Pomona, CA
01.2023 - Current
  • Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
  • Processed daily transactions, updated accounts and managed paperwork for vendor and customer contracts.
  • Networked to build client base and promote products to new and existing clients.

Operations Assistant

Kellogg West
05.2023 - 08.2023
  • Supervised day-to-day event operations in accordance with set policies and guidelines.
  • Maintained communication with customer service and dispatch to coordinate a smooth workflow.
  • Worked closely with other departments on special projects.

Rooms Supervisor (Internship)

The Ritz-Carlton Hotel Company
Dana Point, CA
05.2022 - 08.2022
  • Highlighted business priorities with staff members and directed workflow to ensure high-level performance.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Upheld business standards by inspecting guest rooms, checking the quality of guest room, restocking by reviewing toiletries, amenities and furnishings.
  • Entered room inspection issues and discrepancies into property management system.

Front Desk Agent

Fairfield Inn & Suites by Marriot
West Covina, CA
06.2021 - 05.2022
  • Welcomed patrons and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Supervised daily operations of hotel front desk in absence of manager.

Education

High School Diploma -

Arcadia High School
Arcadia, CA
06.2020

Bachelor of Science - Hospitality Management

California Polytechnic University
Pomona, CA
05.2024

Skills

  • Microsoft Office Application
  • Bilingual: English and Chinese

Certifications

  • Certificate of Completion (Credit Card Handling)
  • Certificate of Completion (Food Manager)
  • Certificate of Completion (RBS, Responsible Beverage Service)
  • Certificate of Completion (Beverage Specialist Certificate)

Certification

(CMAA)Club Management Association of America Treasurer

  • Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
  • Processed transactions, updated accounts and managed paperwork for vendor and customer contracts.
  • Networked to build client base and promote products to new and existing clients.

CPP ASI Student Representative

  • Senate Pro-Tempore (1 Year)
  • Collins College of Hospitality Management Senator for 3 years
  • Creating and passing regulations and policies consistent with the ASI By-Laws, the Articles of Incorporation, University policy, CSU policy and state and federal law.
  • Facilitating communication between ASI, the campus and the college.

Eta Sigma Delta Member

  • International Hospitality and Tourism Management Honor Society

Timeline

Operations Assistant

Kellogg West
05.2023 - 08.2023

Sales Assistant

Kellogg West
01.2023 - Current

Rooms Supervisor (Internship)

The Ritz-Carlton Hotel Company
05.2022 - 08.2022

Front Desk Agent

Fairfield Inn & Suites by Marriot
06.2021 - 05.2022

High School Diploma -

Arcadia High School

Bachelor of Science - Hospitality Management

California Polytechnic University

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Nicholas Lau