Nicholas Lauchner
Moorpark
Summary
Dedicated to providing strong customer service skills. Experienced in conflict resolution and team collaboration, committed to enhancing customer satisfaction and maintaining a smooth and efficient work environment.
Overview
7
7
years of professional experience
Work History
Paintball Referee
Ambush Paintball Park
Moorpark, CA
04.2023 - Current
- Enforced safety regulations to ensure player compliance and maintain a secure environment.
- Trained and mentored new staff on best practices and standard operating procedures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Front End Cashier
Costco
Simi Valley, CA
10.2021 - 11.2022
- Assisted members in locating items throughout the store, enhancing shopping experience.
- Processed customer transactions efficiently and accurately using POS systems.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Customer Service Representative/Barista
Target/Starbucks
Moorpark, CA
08.2019 - 11.2021
- Managed inventory levels, ensuring stock availability for customer needs.
- Collaborated with team to enhance store layout and product placement for improved sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts to customer satisfaction.
- Prepared high-quality espresso beverages, specialty and custom drinks to meet customer preferences.
Education
Associate of Science - Business Administration
Moorpark College
Moorpark, CA05-2025
Skills
- Customer service
- Patient and personable
- Cash handling
- POS system operations
- Time management
- Attention to detail
- Beverage preparation
- Teamwork and collaboration
- Sanitation procedures
- Inventory tracking
- Conflict resolution
Timeline
Paintball Referee
Ambush Paintball Park
04.2023 - Current
Front End Cashier
Costco
10.2021 - 11.2022
Customer Service Representative/Barista
Target/Starbucks
08.2019 - 11.2021
Associate of Science - Business Administration
Moorpark College