Nicholas Lauretano
Whitman,MA
Summary
Innovative team player with a talent for devising efficient solutions to complex engineering challenges, consistently driving projects to successful completion while meeting tight deadlines. Exceptional communication and problem-solving skills complement a strong focus on customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Senior Infrastructure Deployment Engineer
Thrive Networks
06.2022 - Current
- Coordinated multiple projects, ensuring on-time completion through effective resource management and communication.
- Designed architectures for deploying applications in the cloud with high availability requirements.
- Developed timelines for migration task completion in collaboration with project teams, enhancing overall project efficiency.
- Coordinated with project teams to develop timelines for completion of migration tasks.
- Conducted testing activities prior to production deployments to verify functionality, stability and performance of migrated systems.
- Created detailed documentation of all system configurations and changes made during migration process.
- Documented project progress and developments to maintain clear and transparent communication with clients.
- Developed training materials for end-users transitioning into newly migrated systems.
- Collaborated with vendors to migrate Line of Business applications to hosted datacenter, conducting end-user testing to confirm successful functionality.
TIER 3 MSP ENGINEER / SYSTEM ADMINISTRATOR
Thrive Networks
10.2020 - 06.2022
- Acted as Tier-3 point of contact for researching, diagnosing, documenting, and resolving technical issues, enhancing issue resolution processes.
- Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers
- Acted as the Tier-3 point of contact for researching, diagnosing, documenting, and resolving various issues
- Review long-term issues and pursue permanent solutions to prevent recurring cases from coming in
- Work with and propose solutions to complex issues and requests presented by clients' internal IT departments
- Collaborate with Account Execs and vCIOs to provide optimal solutions to Client requests and issues.
Team Lead
Thrive Networks
08.2017 - 10.2020
- Influenced team members to achieve goals without direct authority
- Facilitated weekly client meetings to update case progress and build trust in engineering support
- Ensure that there is proper documentation of the services, products and processes for the clients in our Pod
- Collaborated with team leads and management to enhance processes and workflows
- Assure that cases are moving through the escalation processes in place to allow for timely resolution
- Ensure that the there is proper documentation of the services, products and processes for the clients in our Pod
- Collaborate with Network Services Team to ensure efficient operation of the clients environments.
Tier 2 MSP Systems Engineer
Corporate IT Solutions
01.2016 - 01.2017
- Provided technical hardware, software, and connectivity problem resolutions to all client computers and users by diagnosing and walking users through step-by-step solutions in a call center environment
- Clearly communicated technical solutions in a user-friendly, professional manner
- Set up, and assisted in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
- Collaborated with next-level support to efficiently resolve complex technical issues for users
- Diagnosed and resolved issues with end-user network, local printers, PC hardware, and basic server services to ensure seamless connectivity
- Coordinated repairs for PC equipment under third-party vendor maintenance agreements to minimize downtime
- Facilitated communication between engineering and network staff onsite
- Identified, diagnosed and resolved problems with server services, and server drive space
- Validated server error messages for remediation or escalation
- Worked with vendors to resolve issues with third-party software
- Worked with ISP's to diagnose and resolve network outages for client locations
- Published and supported applications in a Citrix environment
- Created and administered Office 365 accounts and licenses
- Published and supported applications in Cloud Workspace
- Created and managed group policies within Active Directory
- Perform IT service, administration, installation and deployment requests for desktop and laptop technology, including site startups/moves/closures, peripherals, printers, USB devices, wireless NIC, and other desktop/laptop connected devices.
Education
Bachelor of Science - Computer Science, Computer Information Systems
Bridgewater State University
MAundefined
Massasoit Community College
MAAssociate in Liberal Arts - General Studies
Massasoit Community College
MASkills
- Azure Operations & Administration
- Azure Application Management
- Virtualization management
- VMware administration
- Server administration
- Endpoint management
- Network management
- SharePoint site management
- Windows PowerShell scripting
- Veeam backup administration
- Fortigate VPN setup
- Virtual desktop management
- Disaster recovery planning
- Infrastructure project coordination
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Senior Infrastructure Deployment Engineer
Thrive Networks
06.2022 - Current
TIER 3 MSP ENGINEER / SYSTEM ADMINISTRATOR
Thrive Networks
10.2020 - 06.2022
Team Lead
Thrive Networks
08.2017 - 10.2020
Tier 2 MSP Systems Engineer
Corporate IT Solutions
01.2016 - 01.2017
Associate in Liberal Arts - General Studies
Massasoit Community College
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Massasoit Community College
Bachelor of Science - Computer Science, Computer Information Systems
Bridgewater State University