Nicholas F. Lausier, LNHA
Multi-Site Senior Living Operations And Sales Executive
Haverhill,MA
Summary
Efficient multi-site Senior Administrator successful at driving improvements to operations by leveraging strong organizational, planning and problem-solving abilities through a team of successful leaders. Expert at occupancy and revenue growth, team building and exceeding organizational goals. Analytical and methodical professional with over 17 years of experience in the healthcare industry.
Overview
15
15
years of professional experience
Work History
Senior Administrator
Bear Mountain Prescott House
North Andover, MA
03.2022 - Current
- Multi-site leader, responsible for $30MM. Ensures smooth operations of skilled nursing facility, maintaining high quality care outcomes and quality resident, associate and family satisfaction levels, in addition to all regulatory compliance.
- Works within budget parameters by each department and manages labor, revenue and expenses to maintain desired financial outcomes
- Works with finance and corporate support team to ensure appropriate cash collection and billing occurs
- Maintains census level above budgeted levels and quality mix to ensure we exceed revenue goals
- Coaches and motivates department heads to motivate, lead and manage frontline staff to meet/exceed department and organizational goals
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Collaborates with the DON to drive quality clinical outcomes and ensure they are aligned with reimbursement guidelines/revenue triggers. Collaborates with MDS and Medical Director on Casper.
- Follows all policies, procedures and regulations as governed by the organization and state/federal laws
- Develops new policies and procedures as necessary
- Leads department head meetings, morning meetings and trainings
- Actively participates and engages associates to participate in QAPI planning, including our medical director and vendors
Executive Director/Administrator
Wingate Healthcare
Haverhill, MA
08.2021 - 02.2022
- Ensures smooth operations of skilled nursing facility, maintaining high quality care outcomes and quality resident, associate and family satisfaction levels
- Works within budget parameters by each department and manages labor, revenue and expenses to maintain desired financial outcomes
- Works with financial manager and corporate support team to ensure appropriate cash collection and billing occurs
- Maintains highly occupied center with quality mix
- Coaches and motivates department heads to motivate, lead and manage frontline staff to meet organizational goals
- Collaborates with the DON to drive quality clinical outcomes and ensure they are aligned with reimbursement guidelines/revenue triggers
- Follows all policies, procedures and regulations as governed by the organization and state/federal laws
- Develops new policies and procedures as necessary
- Leads department head meetings, morning meetings and trainings
- Actively participates and engages associates to participate in QAPI planning, including our medical
- Director and vendors.
Executive Director/Nursing Home Administrator
Alpine Healthcare Center
Keene, NH
10.2020 - 08.2021
- Ensures smooth operations of skilled nursing facility, maintaining high quality care outcomes and quality resident, associate and family satisfaction levels
- Works within budget parameters by each department and manages labor, revenue and expenses to maintain desired financial outcomes
- Works with financial manager and corporate support team to ensure appropriate cash collection and billing occurs
- Maintains highly occupied center with quality mix
- Grew occupancy from 62.2% to 96.3% and consistently exceeds EBITDAR targets
- Coaches and motivates department heads to motivate, lead and manage frontline staff to meet organizational goals
- Collaborates with the DON to drive quality clinical outcomes and ensure they are aligned with reimbursement guidelines/revenue triggers
- Follows all policies, procedures and regulations as governed by the organization and state/federal laws
- Develops new policies and procedures as necessary
- Leads department head meetings, morning meetings and trainings
- Actively participates and engages associates to participate in QAPI planning, including our medical
- Director and vendors.
Nursing Home Administrator
Centers Health Care
Queensbury, NY
08.2020 - 10.2020
- Ensures smooth operations of skilled nursing facility, maintaining high quality care outcomes and quality resident, associate and family satisfaction levels
- Works within budget parameters by each department and manages labor, revenue and expenses to maintain desired financial outcomes
- Works with financial manager and corporate support team to ensure appropriate cash collection and billing occurs
- Maintains highly occupied center with quality mix
- Coaches and motivates department heads to motivate, lead and manage frontline staff to meet organizational goals
- Collaborates with the DON to drive quality clinical outcomes and ensure they are aligned with reimbursement guidelines/revenue triggers
- Follows all policies, procedures and regulations as governed by the organization and state/federal laws
- Develops new policies and procedures as necessary
- Leads department head meetings, morning meetings and trainings
- Actively participates and engages associates to participate in QAPI planning, including our medical
- Director and vendors.
Administrator
Poet's Seat Health Care Center
Greenfield, MA
10.2019 - 05.2020
- MA NHA License #NH5645
- Collaborates and leads special projects as assigned by the NHA
- Ensures smooth operations of community with the NHA
- Reviews financials and makes adjustments regarding expenses, labor and revenue forecasting
- Also reviews associate, customer and family feedback
- Runs department head meetings, morning meetings and trainings
- Actively participates and engages associates to participate in QAPI planning, including our medical
- Director and vendors
- Coaches and motivates department heads to motivate, lead and manage frontline staff to meet organizational goals
- Drives sales culture that results in move-ins to maintain optimal census levels and quality mix
- Grew census from 75.8% to 98.3%
- Collaborates with the DON to drive quality clinical outcomes and ensure they are aligned reimbursement guidelines/revenue triggers
- Follows all policies, procedures and regulations as governed by the organization and state/federal laws
- Develops new policies and procedures as necessary.
Regional Director of Sales, LCB Senior Living
01.2017 - 01.2018
- Motivates, coaches and manages sales leaders across Northern New England to deliver strong sales results and exceed revenue goals
- Territory span of 3 states and 12 communities: IL/AL/
- MC
- Exceeded opening deposit targets for new IL/AL/MC startups
- Manages the development and implementation of high-level sales strategy, quarterly sales plans and subsequent execution
- Reviews external business development plans and community metrics to ensure pipeline and future growth are at acceptable levels to hit target of 100% occupancy
- Onboards new hires, reviews trends/makes recommendations for change
- Coaches Executive Directors and Sales Directors to focus on relationship selling to maximize efficiencies, close sales and drive MI volume and revenue
- Tasked with providing sales training across the organization to sharpen associate skills and deliver excellent customer service
- Consistently meets budgeted occupancy and revenue targets
- Active networking and recruitment of sales professionals in the wings to ensure continued success across the portfolio.
Regional Director of Sales, Benchmark Senior Living
01.2014 - 01.2017
- Managing and coordinating the efforts of teams across New England to deliver strong sales performance, all while upholding the compassion and integrity represented by Benchmark Senior
- Living
- 14 communities across ME, NH, VT and Massachusetts with a mix of IL/AL/MC
- Grew stabilized portfolio from 91.4% to 95.2% occupancy
- Exceeded opening targets for new AL/MC communitiesdeposits, signed contracts and move-ins during the first 90 days
- Responsibilities include the development and implementation of high-level sales strategy, providing macro-management of revenue streams and driving year over year occupancy and revenue growth
- Collaborating to create and implement quarterly marketing plans, external business development plans, reviewing weekly metrics and coaching/training DCRs
- Consistently exceeded occupancy and revenue goals
- Active and passive recruiting.
Regional Business Development Manager
Phoenix Houses of New
01.2013 - 01.2014
- I was responsible for leading a multi-faceted team to meet and exceed business goals, through the cultivation of new business relationships and the establishment of a strong referral network
- I worked closely with teams across New England to execute sales and marketing plans and drive customer initiatives, leading to significant expansion in market share and revenue growth
- Part of this role involved the supervising and coaching of directors to perform to the expectations.
Area Director of Admissions Management
Kindred Healthcare
Andover, MA
01.2012 - 01.2013
- Led team of 25 across ME, NH, VT and MA centers, working to increase revenue, admission volume and optimizing payer mix year over year
- Managed key accounts and MCOs/ACOs to ensure we were capitalizing on business opportunities
- Monitored the effectiveness of sales plans, and consistently achieved excellent revenue results in regards to budgeted census and admission volume, exceeding our NOI goals.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
Executive Director
SunBridge Healthcare
Keene, NH
01.2009 - 01.2012
- Within this position I was responsible for assisted living and memory care sales, supervising community relations and profit and loss operations within assisted living
- Working closely with department heads and other staff members, I ensured the quality of care provided was of the highest possible caliber, while also monitoring resident, family and associate satisfaction
- Other duties included the building of partnerships with local agencies to develop community awareness of our services and helping to provide access solutions.
Director of Admissions & Marketing
Sheehan Health Group
West Roxbury, MA
01.2008 - 01.2009
- Over the course of a year tasked with new admissions and maintaining quality mix, I was able to increase revenue for the business by 25%
- Other responsibilities included the management of key accounts, and direction of the center admissions process for short-term rehabilitation.
Director of Marketing & Admissions
Granite Ledges of Concord/Genesis
Concord, NH
01.2007 - 01.2008
- Tasked with driving new business development through conducting sales calls and developing relationships in the professional community with hospital groups, physician practices, attorneys and other referral sources to drive to drive private pay admissions and optimal census levels.
Community Liaison/Director of Admissions & Marketi
Harborside Healthcare
Keene, NH
01.2005 - 01.2007
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Tasked with driving new business development through conducting sales calls and developing relationships in the professional community with hospital groups, physician practices and area agencies in an effort to exceed budgeted occupancy and revenue goals.
- Grew sales and boosted revenue, applying proactive management strategies and enhancing sales training with department heads and front-line employees.
Education
Master of Business Administration - Healthcare Administration
Western Governors University
12.2021 - Current
Bachelor of Science - Health Administration
University of Phoenix
Skills
Financial Analysis & Forecasting
Recruitment & Retention
Coaching & Mentoring
Sales & Revenue Rockstar
Strategic Planning/Process-Improvement
Financial AnalysisTeam Building/Motivator
Relationship building and retention
Multi-Site Leader
Change Agent
Culture Keeper
Results-Driven
Financial Leadership
Additional Information
- Authorized to work in the US for any employer, Willing to relocate: Anywhere
- MA Nursing Home Administrator License #NH5645, Expires 06/30/23
- NH Nursing Home Administrator License #3842, Expires 12/31/22
Timeline
Senior Administrator
Bear Mountain Prescott House
03.2022 - Current
Master of Business Administration - Healthcare Administration
Western Governors University
12.2021 - Current
Executive Director/Administrator
Wingate Healthcare
08.2021 - 02.2022
Executive Director/Nursing Home Administrator
Alpine Healthcare Center
10.2020 - 08.2021
Nursing Home Administrator
Centers Health Care
08.2020 - 10.2020
Administrator
Poet's Seat Health Care Center
10.2019 - 05.2020
Regional Director of Sales, LCB Senior Living
01.2017 - 01.2018
Regional Director of Sales, Benchmark Senior Living
01.2014 - 01.2017
Regional Business Development Manager
Phoenix Houses of New
01.2013 - 01.2014
Area Director of Admissions Management
Kindred Healthcare
01.2012 - 01.2013
Executive Director
SunBridge Healthcare
01.2009 - 01.2012
Director of Admissions & Marketing
Sheehan Health Group
01.2008 - 01.2009
Director of Marketing & Admissions
Granite Ledges of Concord/Genesis
01.2007 - 01.2008
Community Liaison/Director of Admissions & Marketi
Harborside Healthcare
01.2005 - 01.2007
Bachelor of Science - Health Administration
University of Phoenix