Nicholas Le
Sanger,CA
Summary
Experienced with retail team operations. Utilizes strong organizational skills to streamline processes and support team goals. Knowledge of effective communication techniques to ensure smooth coordination and task execution.
Overview
8
8
years of professional experience
Work History
MET Team Associate
The Home Depot Inc
01.2021 - 08.2024
- I was part of the project team, we completed projects sent from the vendors.
- I built displays and reset entire bays/aisles according to project details.
- Made sure the store events where set on time before pricing became public.
- Wired all light displays along with resetting the bays associated with the displays.
- Built, wired, and hung all ceiling fans in either major resets or small ones.
- Helped other associates keep the bays looking clean and correct for optimal customer buying experience.
- Collaborated with peers on cross-functional projects that improved overall store performance and guest experience.
- Increased team productivity by maintaining clear communication with fellow associates and supervisors.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Customer service
Kentucky Fried Chicken, Chestnut and Mckinley
11.2016 - 08.2020
- Assisted in customer complaints and take orders in a timely matter.
- Help train new employees.
- Assist in packing meals quickly and efficiently to meet the required drive through time.
- Stock up on product that would be low in the back or front of the store.
- Clean up the lobby so that it always looks presentable.
- Assist in cleaning up the kitchen to be sure the store was following the rules by the book.
- Make sure the orders on drive through get out quickly with everything the customer has ordered.
- Cashier for both the lobby and drive through.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Improved customer service rankings by resolving issues quickly and accurately.
Education
High School Diploma -
Sanger High School
Sanger, Ca01.2015
Skills
- Active listening skills
- Excellent work ethic
- Stocking
- Quick learner
- Motivated team player
- Upselling techniques
- Positive and friendly
- Goal oriented
- Strong interpersonal skills
- Merchandising
- Personable
- Exceptional time management skills
- Planogram implementation
- Store layout
- Stock management
- Sales support
- Problem-solving
- Attention to detail
- Reliability
- Clear communication
Timeline
MET Team Associate
The Home Depot Inc
01.2021 - 08.2024
Customer service
Kentucky Fried Chicken, Chestnut and Mckinley
11.2016 - 08.2020
High School Diploma -
Sanger High School
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