Nicholas Lemke
Saint Joseph,MN
Overview
9
9
years of professional experience
Work History
Service Engineer I
Loffler
Saint Louis Park, MN
06.2022 - Current
Customer Service Representative
Capital One
Saint Cloud, MN
10.2021 - 05.2022
- Help service customers with their online banking accounts in a timely and professional matter.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Consultant/Sales Advisor
Best Buy
Saint Cloud, MN
09.2016 - 02.2021
- Helped to create a positive customer experience by building relationships, exhibiting empathy, and providing solutions to exceed customer needs.
- Engaged with customers and used acquired skills to complete and enhance the customer experience.
- Was the "Smart Home Pro" for the connected home department where I provided customer service and solutions for the customer.
- Spent a year as the AT&T Expert in the mobile department where I would solve customer issues, provide customer service, and sell AT&T devices.
Sales Consultant (Intern)
Miller Auto Center
Saint Cloud, MN
06.2016 - 08.2016
- Build customer relationships using sales skills and preforming excellent customer follow up.
- Create notes on interactions with customers.
- Follow up with customers over the phone to build more trust.
- Complete necessary paperwork once verbal sale is completed.
- Encouraged sale of additional products ( warranty, accessories)
Mobile Advertising Specialist (Intern)
iStyxx
Saint Cloud, MN
06.2015 - 08.2015
- Made cold calls to businesses offering to advertise through our Wi-Fi hotspots.
- Set up Wi-Fi hotspots.
- Made daily schedule of businesses to call/visit for the day.
- Client follow-up.
Education
Associate of Applied Science - Computer Science And Programming
Saint Cloud Technical College
Saint Cloud, MN05.2023
Associate of Applied Science - Sales/Management/Marketing
Saint Cloud Technical College
Saint Cloud, MN08.2016
Skills
- Hard working and motivated
- Strong communication skills
- Able to work well with diverse groups
- Ability to come up with solutions to problems to meet the needs of staff or customers
- Have worked with JAVA, Python, C#, and some mobile programming
- Can debug and troubleshoot computer issues and programs
- Website development and deployment to external servers using HTML and PHP
- Database administration modeling, reporting and analysis using SQL Server/MySQL
Timeline
Service Engineer I
Loffler
06.2022 - Current
Customer Service Representative
Capital One
10.2021 - 05.2022
Sales Consultant/Sales Advisor
Best Buy
09.2016 - 02.2021
Sales Consultant (Intern)
Miller Auto Center
06.2016 - 08.2016
Mobile Advertising Specialist (Intern)
iStyxx
06.2015 - 08.2015
Associate of Applied Science - Computer Science And Programming
Saint Cloud Technical College
Associate of Applied Science - Sales/Management/Marketing
Saint Cloud Technical College