Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Lemke

Saint Joseph,MN

Overview

9
9
years of professional experience

Work History

Service Engineer I

Loffler
Saint Louis Park, MN
06.2022 - Current

Customer Service Representative

Capital One
Saint Cloud, MN
10.2021 - 05.2022
  • Help service customers with their online banking accounts in a timely and professional matter.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Sales Consultant/Sales Advisor

Best Buy
Saint Cloud, MN
09.2016 - 02.2021
  • Helped to create a positive customer experience by building relationships, exhibiting empathy, and providing solutions to exceed customer needs.
  • Engaged with customers and used acquired skills to complete and enhance the customer experience.
  • Was the "Smart Home Pro" for the connected home department where I provided customer service and solutions for the customer.
  • Spent a year as the AT&T Expert in the mobile department where I would solve customer issues, provide customer service, and sell AT&T devices.

Sales Consultant (Intern)

Miller Auto Center
Saint Cloud, MN
06.2016 - 08.2016
  • Build customer relationships using sales skills and preforming excellent customer follow up.
  • Create notes on interactions with customers.
  • Follow up with customers over the phone to build more trust.
  • Complete necessary paperwork once verbal sale is completed.
  • Encouraged sale of additional products ( warranty, accessories)

Mobile Advertising Specialist (Intern)

iStyxx
Saint Cloud, MN
06.2015 - 08.2015
  • Made cold calls to businesses offering to advertise through our Wi-Fi hotspots.
  • Set up Wi-Fi hotspots.
  • Made daily schedule of businesses to call/visit for the day.
  • Client follow-up.

Education

Associate of Applied Science - Computer Science And Programming

Saint Cloud Technical College
Saint Cloud, MN
05.2023

Associate of Applied Science - Sales/Management/Marketing

Saint Cloud Technical College
Saint Cloud, MN
08.2016

Skills

  • Hard working and motivated
  • Strong communication skills
  • Able to work well with diverse groups
  • Ability to come up with solutions to problems to meet the needs of staff or customers
  • Have worked with JAVA, Python, C#, and some mobile programming
  • Can debug and troubleshoot computer issues and programs
  • Website development and deployment to external servers using HTML and PHP
  • Database administration modeling, reporting and analysis using SQL Server/MySQL

Timeline

Service Engineer I

Loffler
06.2022 - Current

Customer Service Representative

Capital One
10.2021 - 05.2022

Sales Consultant/Sales Advisor

Best Buy
09.2016 - 02.2021

Sales Consultant (Intern)

Miller Auto Center
06.2016 - 08.2016

Mobile Advertising Specialist (Intern)

iStyxx
06.2015 - 08.2015

Associate of Applied Science - Computer Science And Programming

Saint Cloud Technical College

Associate of Applied Science - Sales/Management/Marketing

Saint Cloud Technical College

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Nicholas Lemke