Nicholas Letters
New Ipswich,NH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
District Bakery Lead
Hannaford Bros. Supermarket
2013.01 - 2023.12
- Enhanced district productivity by providing ongoing training, coaching, and feedback to staff members throughout the district.
- Trained and supervised new employees and managers on bakery operations and procedures throughout the district.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Produced consistently high-quality baked goods for customers.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Implemented quality control measures, resulting in fewer customer complaints and product returns.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined baking times for various items.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
Deli Manager
Hannaford Bros. Supermarket
2012.01 - 2013.01
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Inventoried food products and associated materials on weekly basis.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
Seafood Manager
Hannaford Bros. Supermarket
2011.01 - 2012.01
- Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
- Streamlined inventory management for increased efficiency and reduced waste.
- Implemented effective staff training programs, resulting in knowledgeable and efficient team members.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
- Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Managed daily work schedules for seafood staff.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bakery Manager
Hannaford Bros. Supermarket
2010.01 - 2011.01
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
Operations Manager
Hannaford Bros. Supermarket
2008.01 - 2010.01
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
Bachelor's - Business Management
Fitchburg State University
Fitchburg, MA05.2012
High School Diploma -
Saint Bernard's High School
Fitchburg, MA06.1991
Skills
- Project Management
- Bakery Management
- Performance Evaluation
- Cost Control
- Attention to Detail
- Store Operations
- Staff Supervision
- Customer Service
- Conflict Resolution
- Inventory Control
- Food Presentation
- Time Management
Timeline
District Bakery Lead
Hannaford Bros. Supermarket
2013.01 - 2023.12
Deli Manager
Hannaford Bros. Supermarket
2012.01 - 2013.01
Seafood Manager
Hannaford Bros. Supermarket
2011.01 - 2012.01
Bakery Manager
Hannaford Bros. Supermarket
2010.01 - 2011.01
Operations Manager
Hannaford Bros. Supermarket
2008.01 - 2010.01
Bachelor's - Business Management
Fitchburg State University
High School Diploma -
Saint Bernard's High School
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