Nicholas Lewis
Meridian,US
Summary
Proven leader with extensive experience in hospitality and retail management, notably with Geronimo Hospitality. Excelled in business planning and customer service process improvement, enhancing operational efficiency and client satisfaction. Skilled in time management and accurate cash handling, I've successfully motivated teams to surpass objectives through dynamic leadership and strategic focus.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Geronimo Hospitality
Boise, ID
09.2024 - Current
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Delegated work to staff, setting priorities and goals.
Resturant Manager
Cape Fox
Ketchikan, AK
03.2022 - 09.2024
- Handled complaints from customers professionally while ensuring their satisfaction was achieved
- Conducted regular meetings with management team to discuss strategies for improvement of services and products offered
- Utilized effective leadership skills to motivate staff to reach goals and exceed expectations
Tour GUIDE
Adventure Vue
Ketchikan, AK
03.2022 - 09.2024
- Developed comprehensive knowledge of local attractions, history, and culture
- Demonstrated ability to provide informative and entertaining tour experiences for groups of all sizes
- Answered questions from visitors and provided directions as needed
Store Manager
Tiger Sugar
Kennesaw, GA
06.2020 - 03.2022
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
Shift SUPERVISOR
Starbucks
Kennesaw, GA
11.2012 - 06.2020
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
Education
Bachelor of Arts (B.S.) - Business Communication
Liberty University
Lynchburg, VA, US09.2025
High School Diploma -
Keystone oaks
Pittsburgh05.2013
Skills
- Time management abilities
- Business Planning
- Accurate Cash Handling
- Customer Service Process Improvement
Certification
Serv Safe Certification
References
- Tim Lewis, Cape Fox, President Of Cape Fox Corporation, (907) 782-9471, TimothynLewis@gmail.com
- Bethany Lickfield, Adventure Vue, Owner, (716) 725-9077, Blickfield@Ketchikanadventurevue.com
- Christine Nyguen, Tiger Sugar, Franchise Owner, (678) 907-8333, info@tigersugarga.com
- Michelle Girty, Starbucks, Store Manager, (740) 275-2624, US1824642@stabucks.com
Timeline
Multi-Unit Manager
Geronimo Hospitality
09.2024 - Current
Resturant Manager
Cape Fox
03.2022 - 09.2024
Tour GUIDE
Adventure Vue
03.2022 - 09.2024
Store Manager
Tiger Sugar
06.2020 - 03.2022
Shift SUPERVISOR
Starbucks
11.2012 - 06.2020
Bachelor of Arts (B.S.) - Business Communication
Liberty University
High School Diploma -
Keystone oaks
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